Corey Pennington Email & Phone Number

Washington, United States

Support a wide range of customers assisting with on-boarding, providing feedback and guidance for customers to build applications with our services, and troubleshooting when an issue occurs in all stages of the development process.Assist with developing new internal processes and procedures to shorten time-to-resolve for customer issues. These include building tools, optimizing queries, participating in triage sessions and other meetings that intend to provide meaningful value to engineers with whom I work and collaborate with.

➢ Deployed, maintained, and repaired critical network and server infrastructure, including RMAs, break-fix, and coordinating work windows with vendors globally.➢ Rapid response to high severity outages and incidents that affect any aspect of the data center environment, including reporting, managing, and participating in bridge calls involving global teams.➢ Authored, edited, and maintained team troubleshooting guides and SOP documentation from OneNote to Azure DevOps wiki to increase posterity of version control and seamless user experience.➢ Perform break-fix and RMA in accordance with engineering groups and customer SLAs and severity levels.

Tokyo, Japan

➢ Planned and executed network and cable mapping according to client specification to connect Japan Exchange clients with SBI’s internal engine.➢ Coordinated with domestic and overseas customers, conducting break-fix, configurations, and RMA on client servers and network devices.➢ Managed and directly oversaw a network refresh of over 200 servers and multiple network devices including the installation, cabling, troubleshooting, and configuration.

Tokyo, Japan

➢ Performed time-critical installations and migrations of network cables critical to the upkeep of Nomura Securities and its’ customers production systems.

Ikebukuro, Japan

Atsugi, Japan

➢ Installed, troubleshot, and maintained various critical aircraft navigation, communications, radar, electronic attack and surveillance systems on Northrop-Grumman EA-6Bs and Boeing F/A-18s.➢ Directly responsible for quality assurance of work performed by junior sailors as a shop collateral duty inspector.

Bachelor’S Degree, International Relations And Affairs, 3.36

Activities and Societies: Veterans Club- Vice President Developing business, economics, administrative, organizational, communication.

Full Stack Web Development Certification, Computer Software Engineering