Developing effective operational schedules while coordinating daily staffing requirements and ensuring industrial compliance.This includes periodic reviews of labor and headcount to improve efficiency, managing employee leave and pay queries, and maintaining workforce records.The role involves partnering with departmental leaders to achieve budgetary and operational requirements while maintaining a strong focus on service excellence.

Operating rides, attractions, and show venues in a safe and efficient manner, while maintaining a high level of presentation, safety, and customer service. This required following all safety policies and procedures, adhering to park rules and presentation standards, executing verbal instructions and scripts to a high standard, and reporting any faults or machinery failure that may arise during the day.Daily operation would also require interacting with guests and providing excellent customer service being a top priority, but also diplomatically denying access to guests who do not meet ride restrictions.

Responsible for overseeing all aspects of store operations, leading and managing the store team of 30+, ensuring a customer-centric experience, monitoring performance and results, assisting with rostering and wage management, and managing stock movement to optimize sales and reduce shrinkage.

Assisted with testing and documentation for a new POS system that was rolled out to over 60+ City Beach stores in Australia. I liaised with departmental managers to understand their requirements and logged all tickets and service requests in Jira, which also involved troubleshooting and providing support for hardware, software, printers, and other related issues for In-Store and Head Office staff.This also included monitoring the help desk and escalating issues as required, managing/creating user accounts and setting up hardware either in-person or via RDP.

Providing a superior customer experience, meeting performance objectives for retail KSIs, maintaining store presentation, contributing to all store operations, demonstrating strong product knowledge, running shifts as required, and providing effective leadership for the store team.The role also involves reporting back to the store leadership team as required.

In charge of overseeing and managing the operations of the counter area in the store. Tasks involved supervising and training staff members, ensuring compliance was met within the store.I would audit and report discrepancies in stock levels/cash balancing during end of day processes, monitored cash handling and was first point of call for resolving customer queries/complaints and handling returns/exchanges; enforcing correct policies.

Provided exceptional customer service, promoted and sold products, processed transactions, assisted with visual merchandising and inventory management, and upheld loss prevention and compliance standards.