• Effectively manage a 4-6 store district • Responsible for the training, oversight, and performance of 4-6 salaried store managers and80+ hourly associates• Track and evaluate team performance based on KPIs such as sales growth, budgeting andforecasting accuracy, operational efficiency, product loss, payroll spending, turnover, time andattendance, customer satisfaction, etc.• Supervise compliance and enforce all company policies including food safety, employee safety,OSHA compliance, customer service, and cash handling• Accountable for all HR functions within district including fair hiring practices, diversity andinclusion, tax and benefit changes, employee complaints, payroll verification, etc.• Ensure store appearance standards are upheld at all times by conducting daily store visits,weekly follow-up meetings, quality assurance checks, and merchandising reviews• Oversee all aspects of store staffing including recruitment, hiring, training, retention,performance management, and termination when necessary• Utilize numerous sales and scheduling platforms including SAP , Oracle, WorkforceManagement, eSB, and Ariba• Ensure timely completion of administrative tasks including invoice approvals, expenseauditing, and external vendor service requests

● Manage all front and back office operations including asset protection, compliance, customer satisfaction, sales forecasting, scheduling, and budgeting● Conduct daily meetings in collaboration with upper management and other cross-functional teams in order to discuss performance, analyze KPIs, and develop process improvement strategies● Utilize programs such as Prodco, Insight, SAP, Workforce Management, and Microsoft Excel to analyze business metrics and evaluate performance● Supervise, coach, train, and assist with the professional development of 60+ sales associates through leadership and direction● Enforce company policies pertaining to safety, attendance, and performance through verbal communication and disciplinary action when necessary● Develop daily action plans and conduct morning rallies to communicate performance expectations and ensure that sales goals are met● Responsible for the organization and quarterly auditing of over 40,000 inventory units● Troubleshoot and resolve unique customer issues through the use of strongdecision-making and problem solving skills

● Managed all daily operations including sales, staffing, customer satisfaction, marketing, inventory management, and facility maintenance● Worked closely with the franchise owner to assist with product selection and buying decisions based on sales and consumer trends● Measured sales performance and productivity through the use of software such as RICS, SAP, BPM, and Microsoft Excel● Led a team of two assistant store managers and eight sales associates● Created weekly schedules based on budget, sales forecasts, and business trends● Responsible for the recruitment, hiring, training, and development of new associates● Created new and unique ways to keep sales associates motivated in an effort to exceeddaily sales goals while creating a fun and competitive work environment● Provided a superior level of customer service and handled difficult customer situations

● Completed a six-month rotational training program consisting of intensive training in HR, finance, client acquisition, benefits and taxation● Simultaneously managed two teams of payroll specialists for two different clients (10 total direct reports)● Oversaw the entire payroll production process from time clock submissions to successful paycheck delivery● Performed weekly payroll audits to ensure accuracy and avoid monetary penalties● Utilized several payroll and HCM-related computer programs including Oracle, Vantage,GlobalView and Workforce Now● Coordinated hours and created weekly work schedules based on budget guidelinesprovided by directors● Led all daily client-facing communications including email updates, conference calls, andproject presentations● Managed several projects including new client implementation, successful year-end W-2 delivery, and a special tax reciprocity project