Corey R. Email & Phone Number

Davenport, Iowa, United States

Davenport, Iowa Area

Migrated to Arconic from Alcoa• Make decisions on computer refreshes • Inventorying new machines and ordering new for new employees under specific budgeting requirements • Budgeting and customer assistance on PC model choosing based on job requirements • Office moves • Coordinate with the phone installation person and the electrical maintenance group here on site to assure proper phone capabilities and network activity in new office fillings. • Network activation requests • Software compliance • Network folder permissions • Account administration • Software development • Software troubleshooting and repair • Documenting processes for known or repeated issues • Registry repair • Operating system support, maintenance and repair • Sox compliance documentation • Setting up permissions for new employees and submitting requests for those permissions we are unable to manage directly • Security and legal forensic responsibilities • Local SCCM support tech • Local Symantec Endpoint support tech • Local bad/weak password support tech • Hardware diagnostics and physical repair to include motherboard and LCD replacements on laptops • Local team lead, assigning duties and checking progression and accuracy with little to no supervision • Partially responsible for employment decisions • Primary contact for most of Midwest Plains Deskside Support personnel on a “Lean on me” support model backing up over 12 other sites. • I have trained the last 17 Deskside Technicians for Alcoa throughout the central United States.