Manage operations of processing team responsible for on-time home loan closing for self-employed and high value customers.• Hire, coach and train processors to improve productivity and maintain customer loyalty • Drive pipeline and build strong internal relationships by effectively partnering with sales and operations leaders.• Direct initiatives to increase compliance around customer complaint capture, increasing division’s compliant complaint documentation rate by 45%.

Performed data-based analysis to identify risks and strengths and supported CLG managers and their direct reports throughout initial onboarding and training.• Developed strategy that increased employee productivity and controlled risk in collaboration with sales management. • Implemented mock branch audit interviews with managers to improve branch audit scores and worked to identify best practices to capitalize on opportunities and replicate across regions.• Participated successfully in the Wells Fargo Mentorship Program as mentor and mentee.

Provided processing management, support, and training to WF Joint Venture and Private Mortgage Banking division. Interviewed, hired, and onboarded loan processors to support the San Diego area.• Developed and motivated processors through effective coaching, training delivery, performance management, and recognition.• Recognized as a top scoring manager during annual Team Member Connection Survey in 2009.

Provided sales development consulting and coordinated with regional, area, and branch managers to focus on company initiatives and goals.• Provided support and training to the field on new and existing sales tools to increase productivity.• Facilitated Sales Essentials classroom training for newly hired loan officers every month.• Developed and delivered training materials for transition of legacy Wachovia employees to WF.

Provided support that included business process analysis, consulting, and creating of reporting and sales presentations.• Developed Mortgage Consultant Development Plan used as new hire training tool throughout region and effectively trained 150 loan officers to transition to new online application software.• Created accountability system for branch managers to increase recruiting activities and hiring.• Managed compliance issues to ensure adherence to government policies, such as Regulation B.• Implemented quality validation file review system to help branches reduce and avoid regulatory fines.

Originated mortgages as part of team with President’s Club Loan Officer• Assisted customers to apply for and close residential home loans on time• Responsible for self-sourced customers and following up on bank branch referrals• Created online and bank branch marketing materials to increase and promote home loan leads