Corey Rich

Corey Rich Email and Phone Number

Passionate About Partnering with Others to Achieve Success | Passionate About Growing Successful Teams and People | Dedicated to Being The Best Husband & Dad I Can Be! @
Corey Rich's Location
Springfield-Branson, Missouri Area, United States
Corey Rich's Contact Details
About Corey Rich

Results-driven leader with 17+ years of experience in delivering exceptional client experiences. Highly skilled in building lasting client relationships through knowledgeable insights and specialized support. A passionate leader with a talent for team building and talent development, I excel at creating robust processes and procedures to drive successful outcomes.As an enthusiastic collaborator, I enjoy working across teams and forging strategic partnerships to deliver the best client experiences and solutions. Known for exceeding expectations annually, I bring high attention to detail and a proactive mindset to every project. My confidence in these areas has enabled me to navigate challenges effectively across industries.With a strong passion for people, I am dedicated to fostering meaningful relationships with clients and colleagues alike. I approach each task with enthusiasm and emotional intelligence. Whether solving professional challenges or contributing to community growth, I am guided by a sense of urgency and a deep commitment to the well-being of those around me

Corey Rich's Current Company Details
Stellar Real Estate Company

Stellar Real Estate Company

Passionate About Partnering with Others to Achieve Success | Passionate About Growing Successful Teams and People | Dedicated to Being The Best Husband & Dad I Can Be!
Corey Rich Work Experience Details
  • Stellar Real Estate Company
    Real Estate Salesperson
    Stellar Real Estate Company Jan 2024 - Present
    Bolivar, Missouri, United States
  • Duck Creek Technologies
    Director - Customer Success Operations
    Duck Creek Technologies Mar 2023 - Dec 2023
    Bolivar, Missouri, United States
    - Spearheaded the formation of the Customer Success Ops team, identifying key success pillars focused on Customer Retention, Customer Health Scores, NPS (Net Promoter Score), Customer Experience, and Reducing Churn with SaaS Customer Success solution ChurnZero being the backbone. - Played a pivotal role in the successful ChurnZero implementation project, overseeing the RFP process, selection, and go-live, significantly improving customer engagement and operational efficiency. - Acted as the principal Customer Success stakeholder in migrating from Salesforce Service Cloud to ServiceNow Customer Service Management portal, enhancing customer service capabilities and process efficiency.
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  • Duck Creek Technologies
    Senior Manager & Director - Service Management
    Duck Creek Technologies Dec 2017 - Mar 2023
    Bolivar, Missouri, United States
    - Independently drove strategic initiatives as a Portfolio Lead, directly contributing to the success of consulting services, support, and escalations, fostering a portfolio of 40+ insurance carriers with an annual revenue stream of 5+ million, demonstrating strength in customer portfolio management and strategic leadership. - As the On-Premise Service Management Global Lead, provided leadership to 10 Service Managers in customer-facing roles globally, supporting 140+ insurance carriers and generating a revenue stream of 25+ million annually, showcasing strong global team leadership and customer success orientation. - Established the Service Center business unit from scratch as Service Center Global Lead, building processes and procedures to support Duck Creek teams and their business objectives across both On Premise and OnDemand operations, illustrating proficiency in SaaS solutions and operational efficiency.
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  • Duck Creek Technologies
    Global Team Lead - Level 1 Support
    Duck Creek Technologies Apr 2011 - Dec 2017
    Bolivar, Missouri, United States
    - Led a team of 10 Service Managers specializing in customer-facing support for On-Premise solutions, delivering exceptional service to over 140 insurance carriers worldwide.- Built strategic relationships with key decision-makers and third-party providers, ensuring client satisfaction and successful outcomes for Duck Creek solutions. Demonstrated strong problem-solving and communication skills to strengthen client relationships, using patience and de-escalation techniques during challenges.- Provided leadership and mentoring to new hires, facilitating smooth onboarding and team integration. Motivated virtual teams to foster a positive, low-turnover environment, while identifying innovative ideas to enhance productivity and improve customer satisfaction through cross-team collaboration and engagement.
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  • Duck Creek Technologies
    Customer Account Representative
    Duck Creek Technologies Mar 2006 - Jul 2011
    Bolivar, Missouri
    - As an individual contributor, served as the primary technical point of contact for 10 client accounts, ensuring seamless communication and support.- Collaborated effectively with technical, product, sales, and marketing teams to deliver integrated solutions.- Acted as a dedicated client advocate, championing their needs and interests across all interactions.
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Corey Rich Skills

Business Analysis Insurance Visio Sdlc Property And Casualty Insurance Software Documentation Requirements Analysis Xml Iis Microsoft Sql Server Crm Team Building Team Leadership Customer Focused Management Odbc Microsoft Excel Beyond Compare Manage Client Relationships Microsoft Word Powerpoint Reporting And Analysis Time Management Creative Problem Solving Problem Solving Problem Management Hands On Problem Solver Analytic Problem Solving Issue Management Issue Resolution Job Coaching Performance Tuning Performance Analysis Outlook Volunteering Chambers Of Commerce Fundraising Webex Serena Meeting Planning Leading Meetings Coordinate Meetings Managing Meetings Management By Objectives

Corey Rich Education Details

Frequently Asked Questions about Corey Rich

What company does Corey Rich work for?

Corey Rich works for Stellar Real Estate Company

What is Corey Rich's role at the current company?

Corey Rich's current role is Passionate About Partnering with Others to Achieve Success | Passionate About Growing Successful Teams and People | Dedicated to Being The Best Husband & Dad I Can Be!.

What is Corey Rich's email address?

Corey Rich's email address is co****@****hoo.com

What is Corey Rich's direct phone number?

Corey Rich's direct phone number is +141722*****

What schools did Corey Rich attend?

Corey Rich attended William Jewell College, Lexington High School.

What are some of Corey Rich's interests?

Corey Rich has interest in Arts And Culture, Economic Empowerment.

What skills is Corey Rich known for?

Corey Rich has skills like Business Analysis, Insurance, Visio, Sdlc, Property And Casualty Insurance, Software Documentation, Requirements Analysis, Xml, Iis, Microsoft Sql Server, Crm, Team Building.

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