Corey Rouse Email & Phone Number

Charlotte, North Carolina, United States

As General Manager overseeing the East Division, I was responsible for the operations spanning from New York City to Florida and New Orleans to Nashville. My primary focus was to ensure optimal performance in rental operations and service delivery to customers and our TNC partners, including Lyft and Uber. Key responsibilities involved collaborating with both internal and external stakeholders to drive program execution, growth, and meet key performance indicators (KPIs). I led the regional management team to exceed revenue and operational goals while enhancing customer service. Additionally, I coordinated with Branch Managers on business projections and resource allocation, identified growth opportunities in existing and new markets, and presented business performance updates and program enhancements to Senior Leadership for the benefit of the region and the organization.

Charlotte, North Carolina, United States

As District Manager, I am accountable for the effective delivery and management of Hertz services to both internal and external customers. My role encompasses providing leadership to all team members, ensuring optimal operating performance, enhancing customer satisfaction, fostering a positive employee culture, and maintaining safety standards. I also manage service delivery, budget oversight, and vendor relationships. A strong understanding of operations, management, logistics, technology, and financial practices is essential for success in this position. Additionally, I oversee several Uber and Lyft Hertz locations, ensuring their smooth operation and alignment with company standards.

Charlotte, North Carolina, United States

As Branch Managers, I was tasked with overseeing the operations and management of a business unit, ensuring profitability through a thorough understanding of logistics, technology, and financial practices. They are responsible for developing, monitoring, and modifying the annual business plan to meet compliance standards. Key duties include organizing reservations and pickups, fostering relationships with vendors like Lyft, Uber, and Pep Boys, and addressing customer service issues. By maintaining a high standard of customer service and coaching staff, Branch Managers empower their team to effectively resolve problems and enhance customer relations.

Charlotte, North Carolina, United States

As Branch Manager, I was responsible for overseeing all aspects of branch operations to ensure exceptional customer service and the efficient execution of sales strategies that adhere to high-quality standards. My role includes identifying opportunities for maintaining and enhancing our competitive edge, as well as driving profitability for the location. I am dedicated to training and supervising all employees, empowering them to excel as customer service sales associates.Key Achievements:- Successfully increased annual revenue by 20% through the development and implementation of effective operating plans.- Established four new accounts during the 2015-2016 period, significantly boosting location production and revenue.- Consistently met and exceeded annual sales goals and quotas, focusing on key metrics such as volume, gross margin, payroll, shortage, and overall expenses.- Leveraged turnaround management skills to transform one of the least profitable stores into the most profitable within a year.- Achieved remarkable revenue growth, consistently increasing by 100% each quarter from 2015 to 2016.

Charlotte, North Carolina, United States

I focused on driving sales margin targets for the location while ensuring an exceptional customer experience. Responsibilities include achieving individual sales and customer service goals, maintaining daily revenue files and POP Fuel logs using Excel, and employing business-to-business sales strategies to boost sales. The position supports the branch's business plan in collaboration with the Branch Manager, upholds company standards, contributes to meeting KPI metrics, and emphasizes personal achievement in sales, customer service, and employee development.

Charlotte, North Carolina, United States

I facilitated daily transactions while prioritizing exceptional customer service. I effectively managed a fleet of over 100 cars each day, contributing to our team's success in achieving the number one ranking in the region for customer service, personal sales, and employee development. My commitment to excellence and team support played a key role in driving our performance and fostering a positive work environment.

Oita, Japan

Saint-Vallier, Bourgogne-Franche-Comté, France

Boulogne, France 2011-2012

Charleville, France 2010-2011

Lahti, Päijät-Häme, Finland

Hesse, Germany

Nuernberg, Germany