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Corey Shaw is listed as Director, Claims Experience @ Centene Corporation | Healthcare Insurance | Operational & Process Excellence | Data-Driven Transformation | B2B & B2C Consumer Experience Improvement | Launch & Enhance Products at Centene Corporation, a company with 10 employees, based in Louisville Metropolitan Area, United States, United States. AeroLeads shows a work email signal at centene.com and a matched LinkedIn profile for Corey Shaw.
Corey Shaw previously worked as Director, Claims Experience at Centene Corporation and Associate Director, Consumer Experience at Author By Humana. Corey Shaw holds Bachelor'S Degree from Western Kentucky University.
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AeroLeads found 1 current-domain work email signal for Corey Shaw. Compare company email patterns before reaching out.
Driven consumer experience leader with 20+ years of operational and process leadership specializing in transformation and performance excellence. Championing business requirements and partnering with product teams to launch and enhance technology solutions. Leading culture changes in high volume transactional environments by establishing goals to encourage experience focused behaviors resulting in higher NPSt and Customer Satisfaction ratings compared to industry benchmarks. Successfully deploying process control mechanisms leading to millions in administrative cost avoidance.
Listed skills include Health Insurance, Insurance, Process Improvement, Employee Benefits, and 20 others.
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A career timeline built from the work history available for this profile.
Saint Louis, MO, US
Constructed a Claims Experience strategy from the ground up focused on improving member, provider and employee experiences in critical moments across the claim lifecycle. Developed the Provider Effort Index (PEI), a new key performance indicator to reflect how much effort providers encounter within the claim lifecycle. PEI presents a strategic level of.
Directed the Billing & Enrollment (B&E) workstream for Author by Humana (AbH) – a startup to build a health plan of the future, initially focused on Medicare (MAPD) plans. Synchronized efforts across matrixed internal cross-functional teams and external vendors to stand up technology infrastructure, business processes, operational support and a service.
Louisville, Kentucky, US
Set vision and strategy for the Claims Cost Management (CCM) Service teams for Financial Recovery, Special Investigations and Subrogation contacts as well as process design and strategic project management. Transformed healthcare provider B2B experience through Omni-channel contact approach, including a Service Recovery process focused on improving.
Louisville, Kentucky, US
Directed the CCM post payment medical claims audit for Commercial, Medicare and Medicaid lines of business, resulting in $600-$700M overpayment setups annually. Established monthly capacity planning to predict full time employee & vendor staffing needs. Drove insights into action by establishing operational efficiencies, including process controls.
Louisville, Kentucky, US
Led the Service Quality Organization (SQO) Operational Support team focused on metrics and analytics, learning facilitation, and sampling methodologies. Guided Lean & Six Sigma Green Belt projects. Directed Baldrige Level II & III certifications via KYCPE focusing on 1 Leadership; 2 Strategy; 3 Customers; 4 Measurement, analysis, and knowledge management.
Louisville, Kentucky, US
Established and managed relationships within matrixed internal cross-functional teams and external clients. Coordinated end to end program from the point of sale to members loaded in system, ID cards issued, claims opened for processing and certifications issued. Focused on customized ASO and high-profile clients across multiple markets.
Other employees you can reach at centene.com. View company contacts for 10 employees →
Shelby Spencer
Colleague at Centene Corporation
Steamboat Springs, Colorado, United States, United States
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Karen Richardson
Colleague at Centene Corporation
St Louis, Missouri, United States, United States
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Kyle Hood
Colleague at Centene Corporation
Greater New Orleans Region, United States
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Sophie Zhang
Colleague at Centene Corporation
Greater St. Louis, United States, United States
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Janice Watson
Colleague at Centene Corporation
Houston, Texas, United States, United States
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JL
Joy Levandowski
Colleague at Centene Corporation
Rochester, New York, United States, United States
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RS
Renee Sanwald
Colleague at Centene Corporation
Greater Houston, United States
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PF
Phoebe Fu
Colleague at Centene Corporation
New York, New York, United States, United States
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SH
Safia Hussain
Colleague at Centene Corporation
Atlanta Metropolitan Area, United States, United States
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DC
Deborah Chadwick
Colleague at Centene Corporation
Tempe, Arizona, United States, United States
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Quick answers generated from the profile data available on this page.
Corey Shaw works for Centene Corporation.
Corey Shaw is listed as Director, Claims Experience @ Centene Corporation | Healthcare Insurance | Operational & Process Excellence | Data-Driven Transformation | B2B & B2C Consumer Experience Improvement | Launch & Enhance Products at Centene Corporation.
AeroLeads has found 1 work email signal at @centene.com for Corey Shaw at Centene Corporation.
Corey Shaw is based in Louisville Metropolitan Area, United States, United States while working with Centene Corporation.
Corey Shaw has worked for Centene Corporation, Author By Humana, and Humana.
Corey Shaw's colleagues at Centene Corporation include Shelby Spencer, Karen Richardson, Kyle Hood, Sophie Zhang, and Janice Watson.
You can use AeroLeads to view verified contact signals for Corey Shaw at Centene Corporation, including work email, phone, and LinkedIn data when available.
Corey Shaw holds Bachelor'S Degree from Western Kentucky University.
Corey Shaw is listed with skills including Health Insurance, Insurance, Process Improvement, Employee Benefits, Strategic Planning, Medicare, Healthcare, and Customer Service.
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