Corey Shortliffe Email & Phone Number

Dartmouth, Ns

● Directing outstanding customer sales and service delivery through contact centre leadership - including execution, strategy, planning and support of constantly evolving national business objectives

Halifax, Ns

● Particular focus on new market and store openings across Atlantic Canada - coordination with stakeholders across the organization for site selection, design and construction. Seeing all projects through to opening day within schedule and within budget● Leading various implementation plans and activities – engaging selected team members across various business channels to see successful, on time execution of projects start to finish

Dartmouth, Ns

● Designing, operationalizing and managing a commission plan to maximize revenue growth while minimizing costs – this includes updates to reflect new products, changing markets and evolving sales targets and priorities● Designing and operationalizing various quality evaluation forms - assembled and led team to design a new form with goals to maximize positive customer experiences, sales opportunities, objectivity and simplicity● Leading quality calibration sessions to ensure effective use of forms and implemented changes as business needs evolved● Coordinating site visits from external channel affiliates who meet face to face with front line sales reps to help support sales growth and knowledge of their respective channels● Building and supporting numerous sales incentive and contest structures

Truro, Ns

Managing general operations of Truro’s Customer Care office including four team managers and their teams as direct reports. This role included: ● Coaching and mentoring Team Managers to achieve their various team KPIs – including Sales, Customer Interaction Quality, Average Handle Time, Schedule Adherence etc.● Analyze and monitor various reports including service levels in a real-time, daily, weekly, monthly basis in order to make business decisions maximizing profitability and customer service● Manage staffing support and recommendations – including new hire and internal interviews, action plans, terminations etc.

Truro/Halifax

● Supporting individual frontline customer service representatives in their daily goals through coaching and mentoring

Halifax, Ns

● Overachieving business to business sales goals of all telecommunications product lines each and every year. Businesses of every size and all services - telephone, internet, dedicated internet and video● Supporting business clients with their evolving telecommunications needs

Halifax, Ns

● Sales and support for Eastlink’s residential customer base through its inbound contact centre