Corey Siebert, Mba-Itm Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Pendleton, Or, Us

Responsible for managing a $34M Tier II Desktop and User Support Services contract with the Bureau of Indian Affairs and Bureau of Indian Education, nationwide. Managing, leading, coaching, and motivating a hybrid virtual/on-site multiteam system of 86 personnel across 20 states and DC, and ensuring target metrics are maintained. Responsible for producing and delivering required deliverables to the client, coordinating onboarding of new hires between NHV and the government adjudication process, addressing employee issues, completing performance reviews, managing employee work schedules, travel, and tracking of time-off requests. Regular interfacing with BIA OIMT leadership to ensure needs of the client are being met and to address any concerns. During my time in this position, notable accomplishments are:- Worked with BIA to implement program expansion, now providing support services to the BIE and increasing our team size by over 160%, from 32 personnel to a team of 86.- Implemented new organizational structure to enhance our ability to serve our client effectively and efficiently. Hired, onboarded, and trained a second manager and implemented dedicated teams to serve the needs of BIA and BIE independently, while still being able to collaborate and support each other. This prepares us for future growth and opportunities with BIA and BIE. - Worked with team to address areas of performance, and reduced Aged ticket counts by 95% within 9 months, achieving our goal for 2021.- Member of the Cayuse Government Services Operations Committee, providing leadership and feedback to our company's Government Services division, focusing on the areas of operations, performance, and growth.

Pendleton, Or, Us

United States Department of Interior, Bureau of Indian Affairs contractor. Responsible for supervising, leading, and motivating a team of 33 Systems and Desktop Administrators located across the United States. Also responsible for providing on-site IT support for eight different departments of the Bureau of Indian Affairs in the Denver region, while also working on projects that impact the agency nationwide. Responsibilities range from network support and maintenance for switches, routers and cabling, Active Directory management and domain upkeep, data center and server maintenance, workstation builds and maintenance, VM support utilizing Hyper-V and VMWare, and user support. This position also requires the knowledge and ability of supporting specialized programs, such as ArcGIS and AutoCAD, used for Geospatial modeling.

Pendleton, Or, Us

Providing advisory and technical writing services for new contract proposals in the areas of system administration, client administration, and technical support.

Pendleton, Or, Us

United States Department of Interior, Bureau of Indian Affairs contractor. Providing on-site IT support for eight different departments of the Bureau of Indian Affairs in the Denver region, while also working on projects that impact the agency nationwide. Responsibilities range from network support and maintenance for switches, routers and cabling, Active Directory management and domain upkeep, data center and server maintenance, workstation builds and maintenance, VM support utilizing Hyper-V and VMWare, and user support. This position also requires the knowledge and ability of supporting specialized programs, such as ArcGIS and AutoCAD, used for Geospatial modeling.

Lorton, Virginia, Us

United States Department of Interior, Bureau of Indian Affairs contractor. Providing on-site IT support for eight different departments of the Bureau of Indian Affairs in the Denver region, while also working on projects that impact the agency nationwide. Responsibilities range from network support and maintenance for switches, routers and cabling, Active Directory management and domain upkeep, data center and server maintenance, workstation builds and maintenance, VM support utilizing Hyper-V and VMWare, and user support. This position also requires the knowledge and ability of supporting specialized programs, such as ArcGIS and AutoCAD, used for Geospatial modeling.During my time in this position, some key projects I have completed are the following:- A complete migration for all personnel in the Denver metro from Windows 7 to Windows 10. - Designed, configured, deployed, and manage one of the first wireless networks in use within the BIA.- Lead the migration from our on-site Cisco phone system to our current cloud-based Avaya VoIP system. We are the first team in BIA to test this option and its viability. - Lead the migration from our NetApp storage appliance to a new Nimble appliance for the Denver office, including installation and data migration.

Tulsa, Ok, Us

United States Department of Interior, Bureau of Indian Affairs contractor. Providing on-site IT support for eight different departments of the Bureau of Indian Affairs in the Denver region, while also working on projects that impact the agency nationwide. Responsibilities range from network support and maintenance for switches, routers and cabling, Active Directory management and domain upkeep, data center and server maintenance, workstation builds and maintenance, VM support utilizing Hyper-V and VMWare, and user support. This position also requires the knowledge and ability of supporting specialized programs, such as ArcGIS and AutoCAD, used for Geospatial modeling.During my time in this position, some key projects I have completed are the following:- Created and populated a knowledge-base for Denver IT staff, with information on software, projects, processes, policies, known issues and fixes, information, and documentation. Also created a common software repository to help ensure we are all utilizing the same media and versions of software and drivers. - A complete tech refresh for all personnel in the Denver metro, and migrating our users from outdated equipment and 32-bit Windows XP/7 to current high-end hardware and 64-bit Windows 7.

Charlotte, Nc, Us

Provided support for managed service clients, both remotely and on-site. As their IT solution, support was provided for anything from general user issues (that are escalated from the Service Desk) to working on full network outages. User assistance, desktop support, server build/monitoring/maintenance, telecom, Email/Exchange, network build/monitoring/maintenance, domain maintenance/Active Directory management, VMWare.Also, with my position, I was the assigned IT Engineer for Columbia Eye Clinic and Surgery Center in Columbia, SC. I was responsible for the IT operations of their 3 locations and 105+ employees. As a medical center, urgency and efficiency was critical in resolving issues for the doctors and their staff.

Austin, Tx, Us

IT Manager, Service Desk, North and South America – 10/2013 to 06/2014 Senior Systems Support Analyst – 01/2013 to 10/2013 Service Desk Support Analyst – 07/2012 – 01/2013Responsible for the Help Desk operations of North and South America for a global company. Overseeing, coaching, and motivating Analysts in South Carolina, Georgia, Colorado, Texas, and California, and ensuring target metrics were maintained. Managed the scheduling and tracking of time-off requests, maintained inventory and ordering of equipment while creating and maintaining vendor relationships, and scheduled mass computer and operating system upgrades and domain mergers for large offices across the country. During my time in this role I lead and completed the following projects:- Successfully designed and deployed a fully operational ticketing system that is used throughout North and South America by over 2000 users. The system is the primary method of contact for assistance from multiple departments, is used extensively, and was ultimately to be the replacement for the Help Desk phone line service as all requests are to be ticket and email driven, which is managed by the system.- Scheduled and managed the deployment of Windows 7 across all users in the Fort Mill, SC location (approximately 250 users), the deployment of new systems and implementation of Windows 7 in two new Austin, TX office locations (180 machines), the Atlanta office (60 machines), the Seattle office (25 machines) and for remote Account Executives (75 users).- Designed and launched a Knowledge Base portal for our IT department, which contains documentation regarding all practices, standards, and processes, as well as knowledge articles that contain information on known issues and solutions.- Created an up-to-date inventory database and process for asset management, which is used in overseeing deployments and returns of assets, including allocation of software and licenses.

Basking Ridge, Nj, Us

Providing Tier 2 technical support to customers while monitoring, tracking, and reporting network issues. During my time in this position, I also accomplished the following:- Resolution Rescue Member - Representative on the Care Line, which is responsible for helping answer questions from almost 300 employees in a coaching mannerism, intending to help reps become more self-sufficient. This project has an overall goal of increasing our center's numbers. - Tech Champion - Part of a team whose overall goal is to help create workshops to present to our teams in order to help decrease tech transfers and two hour call backs. We also conduct one-on-ones with team members struggling specifically in those targeted areas, and encourage the use of guides and the Care Line. My training reduced team-member transfers to Tier 2 Technical Support by as much as 20%.- Adopt-A-New Hire Mentor - Assigned to a new hire, we help them one-on-one become more proficient in their job, helping them with on-the-phone skills and positioning. - Lead Numerous technical training sessions for teams, Supervisors, and Directors. - "Increase Revenue Faster Than the Competition" SME- Provided the team with ideas and motivation to increase performance in actions that help increase the company's revenue. - Blackberry Training - One of six representatives in Charlotte to receive this technical training directly from Blackberry.

Responsible for the upkeep of both software and hardware on approximately 500 machines, including both PCs and Point-of-Sale systems. Also responsible for Help Desk operations, maintaining and troubleshooting our network, and for uploading sales reports using JDE.

Master Of Business Administration - Information Technology Management

Bachelor Of Science, Business Administration - Information Technology Management

Certificate, Strategic Thinking & Innovation

Certificate, Information Technology Management

Certificate, Leadership

Certificate, Network Administration

Associate Of Applied Science In Computer Technology, Completed Curriculum For Both Computer Programming And Networking Majors

Associate Of Arts, General Studies

Certificate, Pc Technical Support

Associate Of Science, Computer Animation