Corey Stevens Email & Phone Number

Plano, Texas

• Manage a portfolio of complex IT projects, define scope, allocate resources, and create project plans to ensure timely delivery. Track project costs to keep project within budget.
• Product Owner for several 3rd Party Applications; Create/manage user accounts for internal employees and contractors. Identify and document existing and future state business processes and workflows using MS Visio.
• ServiceNow Admin; Strong foundational ITIL knowledge. Oversee the development of specifications related to changes in the business functions, collaborate with ITSM team members, internal customers, and external vendors.
• Manage issues, risks, and project change requests to ensure successful and on-time project delivery.
• Conduct meetings with internal stakeholders to create Scope, Charters, and technical business requirement documentation.
• Provide weekly comprehensive status reporting for ongoing programs of work to Executive Leadership.

Washington D.C. Metro Area

• Admin for the Salesforce CRM & Genesys telecommunications platforms; liaison between the business and the technology development teams in designing, creating, and communicating business needs and setting expectations.
• Manage/Create user accounts, oversee daily operations and troubleshoot authentication issues for over 400+ call center agents across 12 remote sites.
• Ensure weekly standardized dashboarding of KPI’s and analysis/insight into trends and impact of campaigns and initiatives are accurate and delivered to executive team. Produce ad hoc reporting support upon request.
• Maintain Active Directory inventory and software licenses of hardware for 400+ remote employees.

Washington, District Of Columbia, United States

Created and managed user accounts for congressional contract award database and SharePoint site.Monitored the state of the system and taking preventive or corrective actions as required and working with the technical team when necessary.Distributed publication notifying congressional offices of pending contracts or grants for Senators and Congressmen in.

Master Of Arts - Ma, Organizational Communications

Bachelor Of Science - Bs, Journalism