Technical Application Administrator
Current• Providing technical expertise and recommendations in the evaluation, purchase, upgrade, and maintenance of software and/or hardware resources; Installing, configuring, modifying, maintaining, and otherwise administering supported applications, or coordinating the resources needed to do these tasks; Serving as a liaison between third-party application/system vendors and users • Identifying and documenting functional/business needs, technical requirements, specifications, project scope, project plans, test plans for assigned projects; Communicating project status/risks/issues effectively with management, end-users, and internal/external technical staff; Estimating cost, resource, and time requirements for projects and enhancements; Providing responsive support for production issues and outages, helping ensure minimal downtime and loss of productivity and service • Applying effective troubleshooting techniques and preparing comprehensive root cause analysis and presenting alternative solutions with a cost/benefit/risk perspective Communicating production status with management and end users; Other duties as needed to support applications and provide project support.
