Corey W. Email & Phone Number

Bristow, Va, Us

Vienna, Virginia, United States

Serves as an advisor to the DCCO, senior, and executive leadership on developing and implementing strategic plans to achieve the program objectives. Plan, manage, and execute end-to-end solutions supporting service innovations, organizational changes, and enhancements while maintaining schedule and budget. Perform project analysis, design, testing, implementation, and transition phases. Oversees the daily Program Support operations of the Compliance & Public Policy Division, including Project & Process Improvement, Training & Documentation, and Analytics. Coach and counsel employees toward improved performance, career paths, and overall growth while monitoring performance and conducting performance reviews.

Vienna, Virginia, United States

Vienna, Virginia, United States

Planned, managed, and executed full life-cycle projects and delivered solutions in support of service innovations and organizational changes and enhancements while maintaining schedule and budget. Perform project analysis, design, testing, implementation, and transition phases. Manage Enterprise risk identification, remediation, and mitigation.Responsibilities:● Ensured effective communication between all parties and confidential sharing of sensitive information by facilitating weekly meetings with Lending Leadership, Senior Executive Leadership, Office of General Counsel, and Compliance.● Partnered with stakeholders Enterprise-wide to ensure Policy and Instructions impacting the Lending Division are maintained for presentation to the Board of Directors.

Vienna, Virginia, United States

Plan, manage, and execute full life-cycle projects and deliver solutions in support of service innovations and organizational changes and enhancements while maintaining schedule and budget. Perform project analysis, design, testing, implementation, and transition phases. Manage Enterprise risk identification, remediation, and mitigation.Notable Contributions:● Ensured effective communication between all parties and confidential sharing of sensitive information by facilitating weekly meetings with Lending Leadership, Senior Executive Leadership, Office of General Counsel, and Compliance.● Partnered with stakeholders Enterprise-wide to ensure Policy and Instructions impacting Lending Division are maintained for presentation to the Board of Directors; positive feedback from participants and leadership.● Successfully managed readiness effort, resulting in the creation of a regulatory state matrix, transactional testing, review of 103 pre- and post-collection letters, review of vendor matrix, and review of the personal property process.● Identified opportunities for improvement and ensured business needs were being met by overseeing the Legislative Alerts process, assigning 1K+ alerts to various Lending Business Units, and facilitating a gap analysis review.● Led a Mortgage Servicing Readiness Review while implementing tracking sheets and reporting systems to ensure successful project completion. Created deck reflecting review progress for presentation to Senior and Executive Leadership.

Vienna, Virginia

Provided oversight to daily operations of Loss Mitigation Litigation, Cease and Desist, and Administrative teams. Developed, managed, and implemented large-scale process improvement initiatives. Coached and counseled employees towards improved performance, career paths, and overall growth. Collaborated with stakeholders, including Office of General Counsel, Procurement, and InfoSec, to develop, implement, and maintain attorney network. Notable Contributions:● Maximized production by establishing focus groups to identify areas of improvement and implementing solutions to address deficiencies.● Oversaw litigation recoveries totaling $5.8M+, 167% over collection goal YTD, 93% of collection goal for 2019, and 191% of the amount collected during the same time frame in 2018.● Served as SME and point-of-contact for all Litigation and Cease & Desist Department matters.● Contributed to project and process improvement initiatives, including Law Firm Consolidation, Litigation Referral, Litigation Macro, Referral Package Automation, and CGI Litigation Assessment.

Vienna, Virginia

Managed business operations of Default Resolution team while ensuring management objectives were met. Submitted recommendations for foreclosure and charge off on delinquent mortgages to Executive Committee for approval. Collaborated with outside business units, including Operational Risk, Internal Audit, and Pricing/GSE, to ensure compliance with internal and GSE guidelines. Notable Contributions:● Facilitated filing of 3 FHA claims where previously no FHA claims had been filed—instituted FHA reporting process with procedures.● Reduced the amount of physical mail delivered to the department by initiating a Mail Streamline Project with the majority of mail being indexed and imaged by the mail department and delivered to Mortgage Default through queues.● Contributed to reducing Compensatory Excess Fees by $171K+ through successful allocation.● Identified misapplied MI reimbursements to Loss Participation request, resulting in a refund due to the company for $467K+.

Vienna, Virginia

Manage the REO process from start to finish, including property maintenance, securing, analyzing market data to set listing prices, negotiating contracts and title transactions.Notable Contributions:● Increased properties sold from the previous year by $3M+, significantly improving statistics.● Improved average sales price BPO from 110% to 111%.● Developed REO Offer Calculation Sheet; well received by upper management.

Vienna, Virginia, United States

Managed complex, specialized collections account caseloads. Analyzed information gathered from delinquent members to determine optimal solutions for curing delinquency. Resolved issues related to settlements, bankruptcy, or charge-off actions. Notable Contributions:● Maintained average QA score of 97%, 17% above QA standard.● Reduced delinquency by contacting delinquent members and offered payment options and loss mitigation tools offered by Navy Federal.