Corey White Email & Phone Number

Boiling Springs, Sc, Us

Spartanburg County, South Carolina, United States

Pharmacy lead helping team close tickets to ensure customers receive highest quality support. Last line of support helping tier ones close difficult outstanding tickets. Work closely with Managment to ensure backlog and incoming calls are worked precisely. Highly expierenced In healthcare software ensuring customers needs are met.

Managed support and training for case management software. Helped reduce open tickets to single digits. Worked directly with new customers from the time of conversion all the way to go live. Successfully got multiple customers live. Also during my time led many trainings and created multiple videos to help train customers during Covid.

After spending time in quality I became the assistant product manager for the web/mobile team. I prioritized and analyzed a backlog to ensure our web/mobile softwares reached our customers with the highest quality. With this position I wrote functional specs for our mobile/web products. Also within this role I have become familiar with the scrum process and versionone.

Greenville, South Carolina Area

After working in a client services role for two years I moved to a quality assurance position for sharprx. I tested products to make sure customers receive the highest quality for our software sharprx. I used softwares such as testrail, and used the scrum process.

Spartanburg, South Carolina

I worked on products NRX,RX, and sharprx to ensure the products were working efficiently for our customers. I spoke directly to pharmacies troubleshooting a variety of issues to ensure the software was working to it’s highest ability. This role improved my communication skills and overall software knowledge.

After a year of doing inline rework positions I accepted a position as a member of the electrical team at Bmw. I ran daily reports to gather electrical data, and then would present this to management. Also during this time I helped create electrical systems that improved the data to help be able to better troubleshoot issues. I was also on the team of people who taught classes and helped rollout their new computer software. I taught employees how to use this system during classes over a 4 month span. When at BMW I used Microsoft Excel daily and also learned Visual Basic.

Bachelor Of Arts - Ba, Communication And Media Studies, 3.3

Associate Of Arts - Aa, Art/Art Studies, General, 3.3

Activities and Societies: Tennis