🦄 Corey Reid Email & Phone Number

Minneapolis, Mn, Us

Austin, Texas Metropolitan Area

San Diego, California, United States

Lead the development and execution of the customer success strategy to drive adoption, retention, and expansion across multiple product offerings. Oversee a team of 20 customer success managers, providing coaching, mentoring, and development opportunities to drive team performance. Collaborate closely with cross-functional teams, including sales, marketing, product, and engineering, to ensure alignment and seamless customer experiences. Develop and maintain relationships with key customers to identify opportunities for growth and to drive customer satisfaction.• Increased customer retention by 25% and net revenue retention by 15% within the first 6mo by implementing new collaborative customer success processes and programs; drive customer adoption• Developed a new customer onboarding program that improved time-to-value by 50% and reduced customer churn by 20%.• Partnered with sales and product teams to identify new business opportunities, resulting in a 10% increase in sales pipeline.• Advanced proficiency in the use of Hubspot, Zendesk, Jira, Notion, Klaviyo, Magento, Shopify, Stripe

San Diego, California, United States

Maintain robust relationship with key customer stakeholders and executive sponsors. Comprehend member objectives to recommend organizational programs and products. Collaborate with engineering, marketing, and sales teams, as well as facilitate new startup environment to create new materials and improve company structure / performance. Execute and develop success team with 16 direct reports. Developed sales, support, and CSM team from ground-up in fast-paced and growing startup environment. Collaborated with appropriate stakeholders to drive product release and customer satisfaction.• Managed +180 B2C accounts with 2.2M ARR; enhanced ARR 2.7% from FY21 to FY22.• Maintained relationships with 60 B2B accounts; increased 1.7M in ARR.• Established action plans and enhanced member onboarding, experience, upsell, and engagement practices by maintaining robust partnership with sales and support teams.• Developed baseline interactions and campaign strategies by leveraging multiple metrics to improve customer engagement.• Increased 150% CSAT scores by administering +180 active B2C accounts.• Optimized CSAT scores by designing surveys and communicating information to appropriate teams.• Proficient in the use of Talkdesk, GSuite, HelpScout, Canva, Lucidchart, Docebo, Shopify, Endear, Acuity, Shopify, Stripe, Advanced proficiency in Excel

Administered, trained, and operated three new managers across district to facilitate company growth. Oversaw all aspects of organizational operations, such as distribution, customer service, sales, marketing, human resources, and administration in compliance with company-wide objectives. Delivered exceptional expertise in establishing forecasts, financial objectives and business plans, encountering company objectives / metrics, training, mentoring, and hiring direct reporting managers, and administering five cafes with 130 staff members. Conducted market analysis and identified current and prospective sales opportunities along with potential expansion areas.• Enhanced store productivity by optimizing store layout.• Increased average annual sales growth of 9% in FY20 compared to FY19; increased store productivity in district by 15% optimizing store layouts, streamlining inventory management, and implementing new staffing and training programs.• Achieved and exceeded company-wide sales objectives throughout Covid pandemic.• Developed a new LGBTQIA+ representation platform that improved diversity and inclusion within the company.• Evaluated progress in roles by facilitating new managers / cafes with active check-ins and meetings.

Administered cash / inventory and reviewed daily, weekly, and monthly business. Planned organizational objectives for all partners and daily operations. Delivered exceptional expertise in administering all new store opening procedures from start to finish. Delivered expertise on key customer issues, team staffing / management, store operations, and company policies / procedures. Managed highest grossing drive-thru store in district with least amount of turnover. Developed district-wide capability and objectives for work groups.• Achieved store financial, operational, and customer-service goals, while addressing unique strength and challenges of store by establishing district-level strategies.• Launched three stores in Charlotte, NC.• Facilitated organizational objectives by managing ongoing partner performance and leveraging performance management tools.• Maintained close collaboration with store partners by conducting performance assessments, delivering feedback, and setting challenging goals.• Executed organizational programs by establishing action plans and instructing store team to encounter operational and organizational goals.

Camp Pendleton, 1St Mlg, 7Th Engineer Support Battalion

• Perform Periodic Health Assessments for Marines following SECNAVINST 6120.3• Administer Immunizations and maintain Records in accordance with SECNAVINST 5210.8D • Verify and 1,100 service member's records for accuracy and accountability

Wrnmmc, National Intrepid Center Of Excellence

- Master scheduler; collecting protected personal information (PPI) and past medical history- Handled all patient diagnostic appointments and medical consultations for over 1300 members -Schedule and verify service member appointments, establishing appointments with a multitude of secondary care providers within the clinic and the main hospital- Use specific software to manage service member appointments and class schedules; reinforce and uphold patient confidentiality as required by HIPAA; Create Daily/Weekly Schedules for 120 members a month enrolled into the specialized Traumatic Brain Injury Program

Wrnmmc, Pediatric In-Patient Unit

-Managed unit budget of ~ $800k for Inpatient Unit; $600k Outpatient Clinic-Successfully oversaw Inpatient Ward and Outpatient Clinic operations on day-to-day basis-Proposed, created, and implemented the wards quality assurance and control program -Created a seamless admission process for families -Greatly improved patient care/satisfaction -Efforts ensured compliance with HIPAA and OSHA regulations -Lowered monthly overhead by 16% -Effectively reducing supply waste-Effectively managed two teams totaling 90 sailors and soldiers -Mentored a total of 15 sailors resulting 8 of them being promoted the next rank

Wrnmmc, Labor And Delivery

-Team Lead-Managed and executed the overall unit supply budget ~$900k-Trained new incoming corpsman on the practices and procedures of the ‘Active Labor’ Floor, Triage Room, Postpartum Floor, 4 Operating Rooms and Antepartum Wing-Managed a team of 30 to 40 sailors and soldiers and over saw day to day tasks and attended personnel meetings weekly

• Consistently demonstrate the Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.• Determined annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. Established sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.• Drive the brand loyalty through being knowledgeable about all loyalty programs and consistently informing customers of each program.• Maintained sales staff by recruiting, selecting, orienting, and training employees.• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.• Assist the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.

Master Of Science - Ms, Marriage And Family Therapy/Counseling

Associate Of Arts - Aa, Psychology

Bachelor Of Arts - Ba, Industrial And Organizational Psychology