Corey Dukes Email & Phone Number

- Communicated with customers and assisted with customer needs.- Assigned dock doors for inbound/outbound activity according with warehouse direction and vendor assignment in warehouse.- Verified accuracy of all shipping/receiving documentation. Partnered with the inventory department to resolve any issues. - Assisted in appointment scheduling as needed. - Coordinated inbound and outbound loads.- Performed other duties as assigned.- Updated required reports on a timely basis. - Checked truck drivers in and out.

- Utilized AWS in order to provide exemplary customer service to over 50+ customers daily. - Answered inbound calls from customers to answer and service any questions they may have.- Handled all customer inquiries, requests, and thoroughly educate them on our products and services.- Provided quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience.- Communicated clearly and professionally with all customers, co-worker, supervisors and management.- Maintained accurate, up-to-date information for customer accounts.

- Contacted 50+ customers daily using outbound/warm calling strategies in regards to their previous purchases made in the retail warehouses and customer service desk.- Provided exemplary customer service and ensured to locate products.- Created weekly sales advertisements using computers and scanners. - Obtained and maintained a 95% customer service satisfaction rate. - Responded to customers' needs, providing product information, aisles locations, back stock checks, and price verifications for approximately 70 customers via phone daily.o

Bachelor Of Science - Bs, Information Technology

Education record

Activities and Societies: Volleyball, Track, Chess, STEM, football, and college workshop.- Involved with studying multiple business.