Corey Garrison Email & Phone Number

Manchester, Ct, Us

Windsor, Connecticut, United States

- Providing support to DDS group home managers through process improvements, EHR support, documentation audits, and staff training and development - Backup manager of group homes when there is a vacancy includes: scheduling, resident money management, ensuring the safety and well being of the residents.

Windsor, Connecticut, United States

● Regulatory liason during state inspections of group homes.● Development of Plan of Corrections based on results of state inspections● Managed the CT IP-IAP project to improve the accuracy of data in Cx360, resulting in an increase from 11% to 100% of Individuals having active plans. Included the training and supervision of two program specialists.● Expert-level understanding of DMHAS and DDS guidelines through DDS QSR and licensing reviews and internal audits. ● Created and facilitated EHR monitoring and report training for all CT managers.● Established audit response program to increase the effectiveness of internal Cx360 audits.● Management of software utilization, service requests, and escalations for over 35 programs.● Coached executives on importance of EHR software adoption and championed new EHR Monitoring Program● Conducted individual and group coaching sessions to drive utilization and competence among program managers ● Directed process improvement projects to streamline nursing rounds through more efficient use of EHR software● Performed program reviews and presented results and improvement solutions to program managers and executives● Led project to improve EHR utilization and data accuracy by establishing peer support systems

● Facilitated in person and virtual training for Electronic Health Records software rollout to hundreds of employees● Led discovery meetings with SME’s across all levels and divisions of the organization to establish best practices● Created and edited instructional videos using Screencast-O-Matic● Assisted with needs assessment and training plan development

Windsor, Connecticut

● Demonstrated exceptional patience and coaching ability through supervision and supportive counseling of adults in a group home setting● Appointed Documentation Officer: conducted audits, determined additional training needs, delivered training in team meetings and individual coaching● Awarded superuser designation for EHR software due to system mastery and willingness to support others

East Hartford, Ct

● Cultivated a consultative and trusting relationship to coach prospective borrowers through the mortgage processes ● Coordinated activities between borrowers, underwriters, attorneys, and appraisers through the mortgage process● Leveraged sales and customer service abilities to close 8 loans per month, nearly double the industry average.

Bristol, Ct

● Supervision and supportive counseling of teenage boys with conduct and problem sexual behavior issues in group home setting● Developed strong relationships to help clients achieve objectives, provide behavior management, and de-escalate crisis situations● Demonstrated attention to detail by accurately and efficiently administering medications● Accurately completed shift notes, accident and behavioral reports, and medication logs● Experience working all shifts

Windsor, Ct

Managed over 100 group benefit accounts, including - relationship management, correcting billing issues, supporting enrollment process

Windsor, Ct

Relationship management with internal and external customers solving high priority issues

Windsor, Ct

Customer service to educate callers about death benefit features, guidelines, and claim proces

Simsbury, Ct

Customer service and accurately processing financial transactions in a fast paced call center

West Hartford, Ct

- Hired, trained and supervised telemarketers in the solicitation of cash advances - Created solicitation scripts and lead tracking system

West Hartford, Ct

- Originate mortgage applications through marketing, networking, and telephone solicitation- Managed loan processing activities through coordinating clients, lenders, appraisers, and attorneys.- Relationship management with Real Estate Agents and Financial Advisors

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, General Studies

Activities and Societies: Founder and President of Education Club- Obtained a General Studies degree focusing on business management.