Director Of Data And Analytic
Current
Feb 2022 - Present
AeroLeads people directory · profile
Corey Rice Email & Phone Number
Director of Data and Analytic | Team Builder | Data Engineering | Agile PO | Technical Leader | Problem Solver
at
RBC
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Data and Analytic | Team Builder | Data Engineering | Agile PO | Technical Leader | Problem Solver
Location
Canada
Company size
Who is Corey Rice? Overview
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Quick answer
Corey Rice is listed as Director of Data and Analytic | Team Builder | Data Engineering | Agile PO | Technical Leader | Problem Solver at RBC, a with 79151 employees, based in Canada. AeroLeads shows a matched LinkedIn profile for Corey Rice.
Corey Rice previously worked as Director of Data and Analytic at Rbc and Senior Manager - Contact Centre Technology at Rbc. Corey Rice holds Bachelor’S Degree, Bachelor Of Technology from Memorial University Of Newfoundland.
Company email context
Email format at RBC
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RBC
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Profile bio
About Corey Rice
Genesys - Reporting (ICON, InfoMart, CCPulse, OCS)o Developed a custom InfoMart solution to link VHT, Aspect WFM and Genesys Dialer data.o Design and deployment team for Genesys Dialer.o KVP support, development and design.o Provide Tier 3 level support to the Day Two Production Support Team.o SME for all troubleshooting and all production reporting issues. (Agent Level Stats vs. Queue Level, Genesys Metric vs. Aspect WFM and ETL issues)o Change Management - Identify, test and implement changes that arise from production issues or development activities. o Genesys technical resource for ETL process from Genesys to internal data warehouse.o SME for all InfoMart ETL and error.o Working knowledge of database schemaso Detailed call flow analysiso CCPulse workspace and template design and troubleshootingGenesys Frameworko Configuration of CME User, Groups, List Object and Applicationso Experience with T-Server, I-Servers, Message Servers, Configuration Server, SIP Servers,
Current workplace
Corey Rice's current company
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Rbc
5 roles
Corey Rice work experience
A career timeline built from the work history available for this profile.
Nov 2016 - Feb 2022
Team Lead
Mar 2016 - Nov 2016
Senior Tsa
I am the Subject Matter Expert for the Data Intelligence team for the Royal Bank of Canada in the Contact Centre Technology group. My role is to provide end to end reporting support 24/7, development, design and implementation for the Contact Centers reporting applications. Genesys - InfoMart, URS, SIP, TServers, CCPulseCCMS and CCMAVerint - Quality Monitoring, TDM and speech AnalyticsAspect Work Force Management
Feb 2010 - Mar 2016
Network Administrator And Teacher
Sola - School Of Liberal Arts
Network Administrator/High School Teacher
Jul 2005 - Feb 2010
Team & coworkers
Colleagues at RBC
Other employees you can reach at rbc.com. View company contacts for 79151 employees →
JS
Julia Somerville
Colleague at RbcToronto, Ontario, Canada
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CC
Cassandra C.
Colleague at RbcCanada
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ML
Melissa Leduc, Cfp®
Colleague at RbcWinnipeg, Manitoba, Canada
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DD
Donna Dagher
Colleague at RbcGreater Montreal Metropolitan Area, Canada
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MK
Metcalfe Kathy
Colleague at RbcKingsville, Ontario, Canada
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SV
Sonika Verma
Colleague at RbcCanada
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JP
Jason Phung
Colleague at RbcSurrey, British Columbia, Canada
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TI
Thulasika Idaikkader
Colleague at RbcGreater Toronto Area, Canada
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LK
Leona Krasniqi
Colleague at RbcOshawa, Ontario, Canada
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SK
Sakthi Kumar
Colleague at RbcUnited Arab Emirates
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Julia Somerville
Colleague at RbcToronto, Ontario, Canada
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CC
Cassandra C.
Colleague at RbcCanada
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ML
Melissa Leduc, Cfp®
Colleague at RbcWinnipeg, Manitoba, Canada
View →
DD
Donna Dagher
Colleague at RbcGreater Montreal Metropolitan Area, Canada
View →
MK
Metcalfe Kathy
Colleague at RbcKingsville, Ontario, Canada
View →
SV
Sonika Verma
Colleague at RbcCanada
View →
JP
Jason Phung
Colleague at RbcSurrey, British Columbia, Canada
View →
TI
Thulasika Idaikkader
Colleague at RbcGreater Toronto Area, Canada
View →
LK
Leona Krasniqi
Colleague at RbcOshawa, Ontario, Canada
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SK
Sakthi Kumar
Colleague at RbcUnited Arab Emirates
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3 education records
Corey Rice education
Bachelor’S Degree, Bachelor Of Technology
Computer Networking Engineering Technologist Diploma
Rcc College Of Technology
Computer Networking Engineering Technician Diploma
Rcc College Of Technology
FAQ
Frequently asked questions about Corey Rice
Quick answers generated from the profile data available on this page.
What company does Corey Rice work for?
Corey Rice works for RBC.
What is Corey Rice's role at RBC?
Corey Rice is listed as Director of Data and Analytic | Team Builder | Data Engineering | Agile PO | Technical Leader | Problem Solver at RBC.
Where is Corey Rice based?
Corey Rice is based in Canada while working with RBC.
What companies has Corey Rice worked for?
Corey Rice has worked for Rbc, Rbc Royal Bank, and Sola - School Of Liberal Arts.
Who are Corey Rice's colleagues at RBC?
Corey Rice's colleagues at RBC include Julia Somerville, Cassandra C., Melissa Leduc, Cfp®, Donna Dagher, and Metcalfe Kathy.
How can I contact Corey Rice?
You can use AeroLeads to view verified contact signals for Corey Rice at RBC, including work email, phone, and LinkedIn data when available.
What schools did Corey Rice attend?
Corey Rice holds Bachelor’S Degree, Bachelor Of Technology from Memorial University Of Newfoundland.
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