Thulasika Idaikkader Email & Phone Number

Toronto, Ontario, Canada

Multi-task with multiple applications (Cart, Service Platform, Sales Platform, Linx, Casper, RBC Express)● Process Reallocation and Limit Increase● Prioritize and manage own workload to meet SLA requirements for service and productivity● Calculating Prepayment Charge 120 Days' Early Renewal Mortgage and Close mortgage ● Creating New Fixed/Variable mortgage segment and Royal Credit Line segment● General Ledger Entry (Debit/Credit Loan Suspense and Mortgage Maintenance and Credit Excess Funds)

Toronto, Canada Area

● Multi-task with multiple applications (Excel, Macro, S3, C3 & Admin)● Process external transfers in, external transfers out and internal transfers between the different lines of businesses● Prioritize and manage own workload to meet SLA requirements for service and productivity ● Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients● Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations● Access systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately

● Ordered accident and police reports from ISB Canada and Uploaded all claims related data in Iron Mountain ● Delivered on a broad range of administrative support activities, such as handling outbound calls to Law firms, repair shops to accurate processing of transactions, investigating and reporting on potential risks● Provided optimal customer service, including some guidance and advice to our internal partners, when responding to phone and email inquiries on regular basis● Contributed to improving operational efficiencies in support of the TD Insurance team by staying productive, organized and keeping everyone up-to-date on the status of the assigned projects● Supported all of our operational programs and processes, including team investigations, by consistently providing timely and effective completion of all assigned tasks, which could include proofreading process documents, double-checking the accuracy of reports, and sorting incoming mail

Toronto, Canada Area

.Performs clerical general work under direct supervision including the following: collating, sorting, inserting, folding materials, filing, checking or verifying data, completing routine forms and maintaining records• Verified Estate documents to restrained, settled assets and liabilities such as non-secured credit lines, credit card payments and closed personal and business accounts • Removed deceased clients from the joint accounts, validated new Estate accounts and calculated date of death balances • Distributed the Estate according to the terms of the Will and Probate; filed all required documents and tax related issue• Cultivated strong working relationship with Clients, Branch Managers, Attorneys, Accountants, Beneficiaries and Executors administrator of the Estate• Maintained adequate controls to ensure compliance with consumer protection statutes and regulations in a defined area of responsibilities

Toronto, Canada Area

• Partnered with other employees to ensure customers’ needs are met and that no customer is left unserved or underserved• Provided friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem• Processed returned products, exchanges and service requests, and/or defective products• Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way - Resolved/addressed customer concerns and ensured satisfaction

Diploma, Business Accounting

Achieved Ontario Secondary School Diploma, Business Administration And Management, General, 12