Thulasika Idaikkader Email & Phone Number

Toronto, Ontario, Canada

• Multi-task with multiple applications (Cart, Service Platform, Sales Platform, Linx, Casper, RBC Express)
• Process Reallocation and Limit Increase
• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Calculating Prepayment Charge 120 Days' Early Renewal Mortgage and Close mortgage
• Creating New Fixed/Variable mortgage segment and Royal Credit Line segment
• General Ledger Entry (Debit/Credit Loan Suspense and Mortgage Maintenance and Credit Excess Funds)

Toronto, Canada Area

• Multi-task with multiple applications (Excel, Macro, S3, C3 & Admin)
• Process external transfers in, external transfers out and internal transfers between the different lines of businesses
• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
• Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Access systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately

• Ordered accident and police reports from ISB Canada and Uploaded all claims related data in Iron Mountain
• Delivered on a broad range of administrative support activities, such as handling outbound calls to Law firms, repair shops to accurate processing of transactions, investigating and reporting on potential risks
• Provided optimal customer service, including some guidance and advice to our internal partners, when responding to phone and email inquiries on regular basis
• Contributed to improving operational efficiencies in support of the TD Insurance team by staying productive, organized and keeping everyone up-to-date on the status of the assigned projects
• Supported all of our operational programs and processes, including team investigations, by consistently providing timely and effective completion of all assigned tasks, which could include proofreading process.

Toronto, Canada Area

• .Performs clerical general work under direct supervision including the following: collating, sorting, inserting, folding materials, filing, checking or verifying data, completing routine forms and maintaining records
• Verified Estate documents to restrained, settled assets and liabilities such as non-secured credit lines, credit card payments and closed personal and business accounts
• Removed deceased clients from the joint accounts, validated new Estate accounts and calculated date of death balances
• Distributed the Estate according to the terms of the Will and Probate; filed all required documents and tax related issue
• Cultivated strong working relationship with Clients, Branch Managers, Attorneys, Accountants, Beneficiaries and Executors administrator of the Estate
• Maintained adequate controls to ensure compliance with consumer protection statutes and regulations in a defined area of responsibilities

Toronto, Canada Area

• Partnered with other employees to ensure customers’ needs are met and that no customer is left unserved or underserved
• Provided friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Processed returned products, exchanges and service requests, and/or defective products
• Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way - Resolved/addressed customer concerns and ensured satisfaction

Diploma, Business Accounting

Achieved Ontario Secondary School Diploma, Business Administration And Management, General, 12