Rotimi Balogun Email & Phone Number

Winnipeg, Manitoba, Canada

Banking and Credit Card Specialist

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Delivered a consistent and compelling member experience, supported members with their day-to-day transactions and digital banking, asked questions to uncover their unique needs, answered their inquiries, resolved concerns, and connected members to the team of experts.

Lagos, Nigeria

• Analyzed classified car ads category for target market segments. Responsible for sales, new customer development, and customer service resulting in a 5% increase in monthly sign-on
• Performed car inspection, documentation, pricing, and vetting of uploaded car data
• Coordinated scheduling, managed purchasing and inventory, and handled all accounting, billing, collection, and banking functions. Instrumental in supporting the company's growth, including a 20% increase in revenues.

Lagos, Nigeria

• Reconciled electronic transactions on internet banking, USSD, POS, web, and other channels
• Managed expense claims and reimbursement for staff cash and travel advance
• Provided review of financial, operational, and regulatory exceptions raised during audits
• Reviewed ledger entries, cash disbursement, and reconciliation
• Ensured compliance with internal controls systems, and vault limits
• Analyzed daily foreign currency reconciliation reports on Microsoft Excel, Identified and escalated aged items on cash-in-transit reports to respective teams for a timely remedy

Lagos, Nigeria

• Maintained accurate record of foreign currency reconciliation reports on Microsoft Excel, and reduced outstanding cash advance accounts by 10 percent
• Processed N1Billion+ transactions value monthly in transfers, Manager's cheque (draft), dividend warrants, cash management accounts, value-added tax, withholding tax, and payroll.
• Identified areas of concern in the unit using GAP analysis, leading to a 10% increase in the team's monthly operating performance ratings and SOP adherence
• Prepared daily, and monthly CTR reports to CBN & NFIU for cash and FCY, proofs, year-end accrual process with supporting documents, and daily batch checks with a 15% rise in branch audit ratings
• Coordinated a 3-member customer service team achieving a 15% quarterly growth in branch online banking subscription

Lagos

• Resolved an average of 30 customer concerns and questions daily, asking questions to uncover their unique needs and linking them to the team of specialists providing solutions resulting in customer satisfaction and.
• Assisted customers with their daily transactions and digital banking needs
• Exceeded the branch USSD adoption and 737 product sales goals by 100% by providing proactive and effective customer service
• Managed a team of 3 customer service associates, up-selling financial products, customer support through Zendesk, educating customers on online/phone banking channels, ensuring prompt service within SLAs, and a.
• Contributed to the team’s increased operational performance report by assisting with prompt and accurate opening and closing of the vault, ATM, and cash registers

Bachelor'S Degree (Assessed By Wes As Equivalent To A 4Years Bachelors Degree In Canada), Accounting, Second Class Upper

Applied Data Science, Scientific Computing And Python For Data Science

National Diploma, Accountancy, Upper Credit