Corey Martin Email & Phone Number

Wilmington, Nc, Us

Wilmington, North Carolina, United States

• Monitor client data closely to uphold project timelines and deliverables consistently, ensuring project execution and client satisfaction.• Lead training initiatives for new hires in software and data processes• Conduct discovery sessions on software platforms to develop detailed client instructions, optimizing data acquisition and integration processes.• Project-manage the development of an automated data conversion tool, significantly enhancing operational efficiency and data processing capabilities.• Engage with prospective clients within the sales pipeline, addressing their specific needs and demonstrating our technical capabilities.• Proactively handle client escalations to swiftly resolve issues and maintain high levels of client satisfaction.

Wilmington, North Carolina

• Conducted comprehensive training sessions to onboard clients on software accounting functionalities, ensuring smooth transitions and optimal utilization of platform features.• Served as the primary point of contact for resolving financial inquiries and support tickets promptly and effectively, maintaining high client satisfaction.• Offered expert guidance to clients, enhancing their proficiency in utilizing software features to streamline accounting processes and achieve operational efficiencies.• Collaborated closely with clients to identify opportunities for process improvements and tailored solutions, contributing to enhanced client success and retention.

• Supported Customer Success team operations to ensure client satisfaction and retention.• Organized and managed customer data in CRM systems.• Prepared and updated customer documentation to improve service processes.

Wilmington, North Carolina, United States

• Provided valuable support to students of the Cameron School of Business in their job search efforts.• Represented the Cameron School of Business at alumni events, fostering connections and promoting career development opportunities.• Collaborated with Career Services staff to organize and promote career-related workshops and events.• Contributed to the development and dissemination of career-related resources and materials for students and alumni.