I manage the Sales and Service department for an industry-leading after-market automotive lighting manufacturer/distributor. Review and assign emails to Retail/Wholesale sales and service staff and Marketing staff from retail and wholesale customers through osTicket Support Ticketing SystemOversee all RMA and warranty claim tickets from retail and wholesale customers Monitor Amazon FBM through Magento ver. 2.3 eCommerce software and customer interactions through Amazon Seller Central Monitor stock levels, submit quality investigation alerts, and keep track of employee records and badges in Odoo ERP software Coordinate scheduling and track attendance for staff in Paycor HCM management software Communicate with retail and wholesale customers regarding backorder status and lead times for out-of-stock products Contact customers about shipping or delivery complications Investigate credit card purchases that are suspected to be fraudulent through Authorize.net and Braintree/Resolve PayPal disputes/Approve PayPal transactions Provide support for sales and service staff and other departments within the company Managed and tracked all social media communications for company Facebook (76.2K followers), Instagram (143K followers), and YouTube (36.2K subscribers) accounts. (Updated 10/2021) Attend car shows and events to obtain Wholesale account leads and inform potential retail customers about products Devise strategies to improve department efficiency and productivityConsult/plan with Marketing, Wholesale, and Engineering teams about new product releases Draft, revise, and create work instructions and video tutorials for training and ISO purposes Interview, hire, and train new sales and service staff on products, customer service, and 12V electronics Conduct product training with staffConduct monthly sales/service professional development presentationsReview and approve/deny tax exemption certificates in EXEMPTAXProcess refunds and credits

-Assist with installations and troubleshoot product issues with retail customers, wholesale vendors and professional installers over the phone, via email and in-store-Help customers get in contact with certified installers for installation of products -Respond to email and phone inquiries regarding existing orders and new orders-Input new orders, wholesale purchase orders and warranty orders over the phone, via email and in-store through Magento ver. 2.1.8 eCommerce software-Assist with missing parcels and investigations for lost packages-Locate and document errors or other issues within website, then recommend solutions for those errors or issues-Recommend policy changes and help implement said changes when they go in to effect-Consult with engineering team about customer requests and personal ideas for new products-Provide feedback to address potential troubleshooting that may arise with any new product releases or changes to any existing product lines and installation guides-Help train new sales and service employees (In-store customer interaction training - email and phone training)-Help organize, set up and work annual SEMA send-off car show (Member of the SEMA Young Executives Network 2016-present)-Promote company and products via social media platforms

Umpiring summer youth baseball ages 10-18

Umpiring summer youth baseball ages 10-18.

Served as pitching coach for Hazelwood Central Baseball JV Head coach from 2012-2016. Pitching instruction and conditioning were my main off-season and practice duties. I also instructed on hitting, fielding, and the mental aspects of the game.

Fulfilling teacher's duties and conducting lessons at various schools in the Hazelwood School District in multiple subjects and grade levels. Completed 3 different "long term" assignments for HSD, the longest lasting 11 weeks.

Direct traffic and students through parking lot during arrival and dismissal.Supervise and instruct students in 30 minute intervals inside of the gymnasium.

Development of high school level players to aid them in earning scholarships to further their baseball careers.

Umpire several age groups of baseball leagues including: SLABA, METRO Collegiate, STLMBL and STLFL

Refereeing flag football.

I've been working with players from ages 8-15 with Elite Sports Baseball. ESB is an organization I partnered with right after college with a former coach Lin Hart Jr. Together, we coach 3 different youth teams and provide affordable lessons focused on the fundamentals of pitching, fielding, throwing and hitting. We strive to aid these young men in making their respective high school baseball teams, further enabling them to pursue baseball at higher levels.

Umpiring 4 age groups of men's baseball. Chosen to work playoff games every season. Invited to umpire "All-star Weekend" 3 different seasons.

Assisting students during arrival, dismissal and breakfast. Delivering and stocking supplies. Tutoring small groups of students at a time. Monitoring students in computer lab. Data entry.

Creating and building for various projects. Inputting and labeling packages to be shipped through the UPS and FedEx system. Data entry. Stocking and inventory. Developing solutions for more efficient production.

Assisting students during arrival, dismissal and breakfast. Processing and creating identification badges for students and teachers. Delivering and stocking supplies. Monitoring classrooms.

Full time teacher assistant for Sunny Start program (pre-k)

As part of the event staff I would help set up banquets, sell tickets, and manage crowd control at all campus sporting events. The front desk agent position involved greeting and checking in guests, as well as stocking and delivering dorm supplies.