Corey Windley Email & Phone Number

Scarsdale, Ny

Skilled and focused Desktop Support Analyst with a strong commitment to system security and efficiency. Resolving end users hardware and software issues. Involved in the analysis, planning, testing and implementation of software applications. Creation and editing of Active Directory accounts via Active Roles. Creation and editing of Exchange accounts. Administration of the corporate mobile phone account. Monitors the call cue within the Service Now ticketing system to ensure calls are resolved in an efficient manner. Demonstrates networking, software, and hardware troubleshooting skills in a corporate environment. Diagnostics of Windows start-up errors and software-driver compatibility issues. Support via Remote Access and locally. Installation of Critical OS Patches and driver installations. Able to handle multiple simultaneous end user service requests with complete accuracy.

Greater New York City Area

• 1st and 2nd level Help Desk Support for all trouble tickets by resolving within the scope of the company's mandated Service Level Agreement (SLA).• Hands on resolution/prevention on process/application problems through Service now ticketing system.• Implementation of File Server access for departmental share, and restoration of deleted File Server data. • Microsoft Exchange, Active Directory and Mobile device Air Watch administration.• Desktop computer hardware, Software, Network Printer, Peripheral configuration and troubleshooting.• Citrix Zen Desktop Virtualization access and application troubleshooting. • Zoom Audio and Video Conference setup and Administration.• PDQ Deploy Software deployment, Patch Scheduling, and Inventory management.

Greater New York City Area

Detailed oriented IT professional proficient in Active Directory, Microsoft Exchange Server, SCCM, Mobile phone administration, the installation of hardware, software, and imaging. Comp Tia A+ and Net+ Certified Technician with proven skill sets in Windows 7, 8, 10, Network printer support, Dell, Hp, and Lenovo hardware. Confident and poised in interfacing with internal clients and external vendors and or contractors. Excellent verbal and written skills. Able to articulate team goals and objectives to piers and orchestrate results. Capable of using due diligence to expedite the timely closing of team projects and or jobs. Proficient in the troubleshooting, repair and maintenance of software applications, desktop and laptop computers locally and remotely. Versed in Wireless VPN, LAN operations and applications in regards to the ultimate user.

Bronx, Ny

• Strong desktop system internal support experience• Extensive proficiency with computer software, hardware and associated operating systems• Outstanding grasp of Windows XP, Windows 7 and imaging• Excellent knowledge of HTTP, SMTP, SNMP, DNS, DHCP and exchange• Exceptional familiarity with networked and computer based systems• Superior troubleshooting abilities for desktop operating systems and software• Skills in utilizing call tracking software

New York, Ny

• Directs and coordinates the activities of a team involved in the analysis, planning, testing and implementation of software applications, Break / Fix tickets, SLA, IMAC tickets, and hardware deployment. Monitors the call cue within the ICE ticketing system to ensure calls are resolved in an efficient manner.• Demonstrates networking, software, and hardware troubleshooting skills in a financial trade floor environment.• Diagnostics of Windows startup errors and software-driver compatibility issues.• Support and knowledge of Citrix Remote Access, Active directory, Critical OS Patches and driver installations.• Configuration and repair of laser jet printers via HP Web Jet Admin.

New York, Ny

Strong understanding of HP Service Center ticketing system : Deployment and Decommission of laptops and desktops.Break / Fix: Repairing and troubleshooting of hardware, software, and peripherals. Forecasting models developed with clients, and communicated to vendors to prioritize the timely delivery.

Hempstead, Ny

• Refreshed an entire State Farm Insurance office of all Hardware and peripherals in one business day.• Ghosting and imaging: Converting end user data including configuration settings on to a server and migrated to new hardware.• Coordinated, ordered and handled trunk stock activity.

New York, Ny

Qualified annually for T-Mobile’s Winner Circle, White Tiger and Directors Award. Top 10 national ranking for T - Mobile Wireless Sales.

Comp Tia A+ And Network + Certifications, Information Technology, 3.5

High School Diploma, Business/Commerce, General