Erissa Duvall Email & Phone Number

Louisville, KY, US

San Francisco, CA, US

• Contracted to GitHub through iSoftStone.
• Triage accessibility audit findings.
• Assisting development teams in prioritizing and remediating identified issues.
• Maintaining metrics for tracking accessibility efforts.
• Maintaining documentation of accessibility auditing processes.

Woonsocket, RI, US

• Contracted through Onward Search.
• Partner with Engineering QA in building A11y into manual and automated testing by performing automated testing with various applications and tools, perform manual testing (Screen reader, keyboard), and design reviews.
• Provided accessibility expertise; particularly with regards to assistive technology usage, WCAG Guidelines, and various Accessibility Testing processes (DHS Trusted Tester).
• Also assisted with Reasonable Accommodations guidance and other OpEx projects as needed.
• Helped to decrease the average time to complete for software Reasonable Accommodation requests from 3 months to 3 weeks in cooperation from HR and IT.

Louisville, Kentucky, US

• Manually tested GoodMaps products' development work against defined product vision requirements and acceptance criteria, mainly (but not limited to): usability, functionality, stability, performance, aesthetics, and.
• Travel to mapped buildings to test navigational accuracy, test user experience scenarios, collect results, and provide reporting.
• Derive quantitative and qualitative insights about usage, stability, and performance.
• Communicate directly with customers about their product issues through user testing.
• Identify, escalate, and help to resolve new bugs by monitoring and analyzing product usage
• Collaborate with agile team to prevent bugs and create an efficient process for fixing bugs when they do occur.

Lynchburg, Virginia, US

• In August 2018, Composable Systems merged with CloudFit Software. In addition to my previous Composable Systems responsibilities, I have also had the opportunity to:
• Assisted with a database migration on an internal team.
• Performed manual QA work for a client in the finance industry.
• Containerize applications with the use of Docker tools.
• Assist with various DevSecOps initiatives.September 2021, launched an internal Accessibility Team to help educate colleagues and improve accessibility org wide, as well as with regards to services provided to customers.

Louisville, KY, US

• Work with a team of developers on the Microsoft FastTrack Orchestration Portal (FTOP).
• Ensure smooth deployment to various testing and production environments.
• Work to automate various aspects of deployment through the use of Continuous Integration and the creation of tools.
• Assist with development tasks as needed.
• In August 2018, Composable Systems merged with CloudFit Software. Now with more locations and IT services, CloudFit Software is your premier partner in your Digital Transformation journey.

Louisville, Kentucky, US

• Started as a Desktop Support Specialist, but was promoted to Computer Support Specialist in June 2017.
• Took the lead on a copier replacement project in June 2017. Organized the removal of old printers and placement of new ones. Saved many man hours by creating a Group Policy to push out printers to users based on the.
• Administer SharePoint access.
• Update the CTS department SharePoint page using Front-End Web Development knowledge to provide an accessible page full of training content and tech updates for users.
• Organized Windows 10 testing, roll-out, group training, one-on-one training, and end-user documentation. This resulted in a smooth transition with far fewer issues than expected by many. Ensured all materials.
• Handled the transition from Konica Minolta copiers to Canon copiers. This involved ensuring the old copiers were wiped and moved to the staging area for removal, assisting departments with copier model selection.

Stamford, Connecticut, US

• Maintain a professional demeanor through sometimes challenging scenarios.
• Had the opportunity to learn about voip phone systems, and isp network infrastructure.
• Troubleshoot residential telephone and internet, and determine when escalation or a tech appointment was necessary.

Bowling Green, KY, US

• Provide various technical support services for the WKU libraries on both the main campus and extended campuses.
• Some technical services offered include: system migration, image drops, hardware/software upgrade and maintenance, troubleshooting hardware/software, set up for library events, and assist with updating computer.
• Compile statistical data for various library departments.
• Create reports to best display the data gathered.
• I have also enjoyed using my past experience with WKU's technology policies and programs to help students around campus. I see it as a great chance to help students avoid some of the confusion I faced during my time as.
• During Fall 2013’s Master Plan week I assisted Parking and Transportation with the move in parking. I was able to serve as a positive and informative first point of contact for many students and their parents.

Bowling Green, KY, US

• Assist with maintenance on lab equipment.
• Handled sometimes awkward or difficult situations with professionalism even when it meant asking a patron to leave.
• Got permission to test new images before deployment, and reported issues as needed.
• Learned to dropping images with Symantec Ghost.
• Took every opportunity to learn more about areas of lab maintenance to take on greater responsibility.
• Supervisor recommended I apply for the library part-time staff position I ended up switching to in October 2012.

Chicago, IL, US

Bentonville, Arkansas, US

Bentonville, Arkansas, US

Bentonville, Arkansas, US

Inclusive & Ethical Leadership Certificate

Diversity, Equity, And Inclusion In The Workplace Certificate, Business

Python

C#/.Net Development, Back-End Development

Full-Stack Javascript

Javascript / React

Front-End Web Development

Bachelor Of Arts (Ba), Sociology

Study Abroad Program, Asian Studies

High School Diploma, Clerical Services