Cori Chipman Email & Phone Number

San Francisco Bay Area

As CEO, I am responsible for the overall operations of the company, both internally and externally. I work closely with the COO to operate the company in alignment with short and long-term sales and retention goals and ensure these goals are always producing the desired results of the Shareholders and Board of Directors. I am responsible for maintaining awareness of the competitive market landscape, expansions opportunities, industry developments and maintaining high social responsibility wherever we do business.

San Francisco Bay Area

•Marshall limited resources to the most productive uses with the aim of creating maximum contribution to overhead. •Preside over quality control of our service and customer experience.•Provide for all staff, a strong day-to-day leadership presence and support and open door policy among staff.•Identify new and potential profit centers.•Manage monthly, quarterly, and annual financial goals.

San Francisco Bay Area

San Francisco Bay Area

•Oversee my division of client accounts to ensure outstanding client retention. This is preformed by not only managing a portfolio of accounts but also directly managing Account Managers that support the rest of the portfolio. • Oversee the implementation of a CRM for entire company and serve as main contact for resolving internal bottlenecks• Increase profitability through leadership, training, staffing, and developing policy • Develop Key Performance Indicators for my department and conduct monthly 1:1 meetings with each member of my team• Bilingual contract negotiation

San Francisco Bay Area

• Negotiate contracts with subcontractors and clients to achieve company sales goals • B2B marketing and sales • Network with potential vendors to secure long term partnerships and competitive pricing

San Francisco Bay Area

Manage a portfolio of clients, secure vendors, provide customer service, and manage profits. The majority of time is spent at job sites interacting with clients and doing proactive quality control walk-throughs. Handle all client concerns, oversee every aspect of client portfolio, set up special events, and coordinate detailed logistics.

Greater New York City Area

School Tours of America is a leading educational tour company providing a unique learning experience for students and their families. The position of Liaison was seasonal and was I was asked to return on numerous occasions. The main duty was to Uphold strong communication and mutual understanding between headquarters in Washington DC and ground team in New York. Establish and maintain positive relationships between contractors, vendors, hotels, and clients. Conduct nightly meetings to ensure operational success and return clients. Managed all security personnel that provided overnight surveillance of students.

San Francisco Bay Area

Provide a vacation service prior to arrival for all hotel guests that will deliver all critical information needed in preparing for their trip as well as gather pertinent sales information. Book preview tours for Kaanapli Ocean Resort when given the opportunity to talk to guests and generate interest in Starwood Vacation Ownership. Maintain minimum performance standards for tour generation. Track and record data pertaining to guest interactions and tours booked.

San Francisco Bay Area

•Sold a secondary program for those potential clients that are not ready to become lifetime members•Consistently remained in top percentile for meeting and exceeding sales goals•Negotiated and facilitated contracts where guests return for an in-house presentation •Restored and maintained long-term business relationships with prospective owners

Ba, Operational Communications

Spanish

Education record