Corina Payne Email & Phone Number

Redwood City, California, US

• Built and scaled Learning & Enablement team supporting the entirety of the Customer Lifecycle
• Responsible for Product Enablement, Tools, Methodology, and Process Enablement
• Transformed the Customer Enablement organization to focus on key functional areas: Technical Documentation, University, and Community
• Launched and scaled BigPanda University
• Designed and launched Certification program
• Launched BigPanda Community

Redwood City, California, US

New York, New York, US

• . Design, develop, and implement a customer education strategy & roadmap to minimize time to first value and maximize user benefit of applicable product functions according to industry best practices
• Develop high-quality customer learning experiences leading to positive learning outcomes, and customer product adoption.
• Build and lead a team of instructional design and education that collaborates cross functionally across the organization, taking an analytical approach to problem solving, while maintaining a deep understanding of.
• Liaise with product development, sales enablement, customer coaching, and product documentation teams to align priorities, collaborate on learning initiatives, and report results to leadership
• Collaborate with Customer Success, Product, and Marketing departments to progress a holistic education strategy, continuously adding learning opportunities that optimize client experience Oversee the on-demand.
• Provide expertise and recommendations to stakeholders and internal clients for creating continuous learning opportunities

Weston, FL, US

• Collaborated with Director of Change Management, Director of Finance and Director of Learning to gather resources to create a high-impact change implementation program
• Built and maintained the administrative and learning structure of the change management program
• Gathered and analyzed usage data, identifying key areas for improvement and further customization, and created content assessments and feedback surveys to ensure quality of materials and design
• Met with stakeholders and internal clients to assess departmental needs and develop training content to support strategic initiatives
• Planned and coordinated leadership development activities to ensure the goals and objectives of the organization were realized in accordance with established priorities, timelines, and funding conditions
• Oversaw the management of internal projects, creating reasonable timelines and project plans while delivering all results within deadlines and agreed upon time parameters

Weston, FL, US

• TALENT DEVELOPMENT
• Lead the development and implementation of the onboarding and cross-boarding mentoring program.
• Created an onboarding program in the Development department.
• Onboarded employees and maintained contact through the first 90 days.
• Developed and launched programs for new and current leaders.
• Created competency model driven by a People First Culture by level and rolled it out to the company.

Orlando, FL, US

• Managed multiple multi-national and multi-lingual teams, creating and managing timelines and priorities according to most urgent client needs
• Forecasted materials and funding needed to complete projects on time with acceptable outcomes
• Developed and facilitated training sessions to clients, and delivered “Train the Trainer” sessions to broaden the reach of training programs
• Facilitated training sessions to clients, providing guidance and research-based insights to decision makers while setting program goals and establishing priorities to support the company direction
• Traveled to Peru to conduct on-the-job task analysis for dangerous jobs in exploratory drilling and coal mining, using simulation-based training
• Evaluated training efficacy and adapted instruction to meet exceptional student needs and conducted user experience analysis on simulations to ensure learning outcomes were in alignment with client expectations

B.S., Psychology

Master Of Science, Modeling And Simulation