Corina Chen Email & Phone Number

New York, Ny, Us

New York, Ny, Us

• Assist with problem resolution within Service Level Agreements (SLAs), providing a high level of customer support. Serves as a vital source of human resources information for employees and external customers. Counsel associates on how to locate and/or perform certain employee self-service processes and/or tasks. Interact with employees via inbound calls, live chats, e-mails, and other platforms to answer all inquiries using HR knowledge and expertise• Independently manage assigned caseload that may require escalation and complex problem-solving. Manage unresolved inquiries from employees by partnering with the COEs to gather a response.• Provide staff with a high-level knowledge of HR processes and applicable laws to ensure compliance and that responses are following company policies and procedures. Ensure compliance with Hospital and Joint Commission guidelines, Federal, State, and Local Laws and regulatory bodies.• Review, monitor, and audit procedures to ensure accuracy and conformance to policy and regulations. Identify, and help execute, process improvement needs in the areas stated above. Fully research issues and share knowledge with team members, continuously reviewing and gathering feedback on how to improve HR processes• Provide insight and guidance on opportunities for process improvement. Actively participating in a variety of projects to improve the existing overall HR Shared Services function. • Administer and be a liaison to various vendors with atheresponsibility to escalate employee inquiries, manage data in vendor proprietary software, review error reports, and audit records. Advocate on behalf of NYP employees with various third-party administrators if escalations arise. • Support broad scope of services including talent acquisition, onboarding and scheduling new hires, benefit and retirement administration, leave management and workers compensations, accommodations, HR policy-related questions, compensation, workday technology support.

Flushing, Ny

Project Management• Led the Queens office Scanning Project to eliminate all personnel files• Planned and strategized with our Project Manager, Legal, and IT Team• Managing temporary employees• Assist in an undertaking that saw every hard copy document in the file • Coordinate shipments with our vendors• Leading all other special projects Compliance • Leading all files review for Joint Commission, Department of Health and other mock surveys to ensure a favorable outcome • Managing and tracking all I-9 documentation for employees who are on Work Authorization and/or another temporary status• Verifying, maintaining and updating licenses for employeesEmployment Verifications• Preparing employment verification letters • Completing employment verification forms received by City, Marshall, Courts, Federal Governments, NY City Housing Authority, Mortgages verification and more Administrative • Generate monthly reports such as expiring licenses, certifications, performances evaluations, termination reports, and new hire reports• Interpreting data, analyzing results using statistical techniques for hospital surveys• Assist the Human Resources Director with tasksCompensation• Assisted the Compensation Manager with annual merits and overtime programs for 4000+ employees Recruitment• Process I-9's using E-Verify• Set up and maintain folders for interns, observers, students, and contract employees• Scheduled pre-employment physicals for contract employees and residents• Facilitating new hire orientationOther tasks• Coordinating parties and events for the hospital and the office• Promoting engagement within the department• Assisting with employee investigations

Fresh Meadows, Ny

• Greeted and directed patients as they come into the facility. • Prepared charts and paperwork for patients... • Scheduled appointments for patients to see the doctor and physical therapist.• Answered phone, verifying insurance, and confirming appointments.• Responsible for typing reports, memos and other correspondence.• Prepared medical records that insurance companies or law offices request• All other assigned duties.

Flushing, Ny

• Trained and mentor tellers to ensure proper handling of cash and customer transactions.• Identified and rectified teller differences within the predetermined standards.• Processed money orders, cashier’s check, ATM transactions, coin counter, handled vault and safe deposit.• Organized teller coaching sessions to enforce discipline and behavioral standards.• Submitted teller operational reports to the Branch Manager or Head Teller.• Supervised teller operations in the absence of the Head • Provided excellent customer service by answering or referring financial questions.• Processed customer deposits, withdrawals, and mortgage, credit card, and consumer loan payments.• Enjoyed working with people of diverse backgrounds, cultures and professional levels.

New York, Ny

 Supervised over 5-8 employees  Prepared daily sales reports and bank deposits  Perform all functions relating to the handling of merchandise or cash in accordance with corporate policies Participate in physical inventory counts

Master Of Business Administration - Mba, 4.0

Bachelor’S Degree, Labor And Industrial Relations

High School, Fashion/Apparel Design