Commissioning Editor for the company magazine Highnotes – planning content, commissioning and writing copyManaging external editorial opportunities, including planning, writing and editing contentMaintaining, updating and writing content for the website (including resources, blogs, news stories, case studies)Overseeing and managing the review and creation of member resources on the websiteMaximising SEO for website content to attract new sign-ups to the membership baseSupporting the team with building, writing and editing e-mail communications

Edited and proofread marketing copy for various channels, including social media, e-comms and print media Wrote, built, tested and scheduled e-mails to membership base, using CiviCRM Updated website content, including building new pages; edits using HTML/CSS Assisted with user testing ahead of move to new websiteEdited assets and marketing collateral using Adobe products (Photoshop, Illustrator, InDesign, Premiere Pro) Managed printing of marketing collateral, including quotes, proofing and delivery

Helped out the Membership team temporarily during a busy membership renewal periodResolved queries from membership base via inbound telephone calls and e-mails Liaised with internal departments to resolve queries from membership base Created, maintained and updated records for membership base, using CiviCRM and Drupal Processed applications for individual, corporate and group memberships Did general administration for membership services i.e. insurance, subsidies, renewals, DBS, tax relief etc.

Translated medical texts from Romanian into EnglishTranslated travel, legal texts from Italian into EnglishTranslated using CAT tools: SDL Trados Studio, XTM International (cloud-based translation)Managed tight deadlines to ensure timely delivery to customer base

Ensured the safety of customers shopping on Amazon by investigating cases of abuse and fraud Handled high-level customer escalation cases from international consumer associations like FEVAD (Fédération du e-commerce et de la vente à distance), Altroconsumo (Associazione di Consumatori Italiana) and European Commission‘s ODR (Online Dispute Resolution) platformDiscovered fraudulent MOs (Modus Operandi) by deep-diving data sets Achieved consistently high performance metrics, performing at an average of 110% over a 12-month periodManaged a series of 22 workshops on career development attended by a total of 151 employees, with 83% of attendees finding the workshops useful and 82% of presenters finding them rewarding Filmed and edited 19 videos of career development workshops for internal distributionFilmed and edited short videos for use at corporate meetings, on-boarding training and promotional events

Taught the module “Technologies of Translation”, helping students learn how to use specialised translation software SDL Trados StudioProvided advice and support to students in preparation for their practical exams

Translated and localised the 6,500-words company website from English into Romanian and French using specialised localisation softwareTranslated the websites of 3 Italian hotels into English for my dissertation, totalling 8,000 wordsTranslated and localised the homepages of several businesses for the marketing team to offer as translation samples, translating a total of 5,650 words in French, Italian and Romanian

Monitored sales targets and adjusted workflow in order to maximise profitsProvided a high level of customer service

Worked on the till, finalising salesAssisted customers with their purchasesEnsured the shop floor was kept to a high standard of tidiness

Completed a successful funding big for the Big Lottery Fund that granted the charity a 4-year contract with two staff members to the value of £278,252Compiled reports and statistics and presented them at the monthly Trustee meetings

Managed submissions for the university’s academic journal, acting as an intermediary between writers and their respective reviewersCollaborated with my co-editor in order to get the next issue ready for publication