Jonathan Dockney Email & Phone Number

London, England, United Kingdom

I drive engagement and raise brand awareness through innovative strategies and AI tools, significantly increasing our engagement metrics through targeted campaigns. By leveraging AI-driven content creation tools, I produce high-quality, diverse materials efficiently and develop ChatGPT prompt templates to streamline content generation and ensure consistency. Using AI-based analytics, I monitor and optimize social media campaigns to maximize performance and boost engagement rates.A core… Show more I drive engagement and raise brand awareness through innovative strategies and AI tools, significantly increasing our engagement metrics through targeted campaigns. By leveraging AI-driven content creation tools, I produce high-quality, diverse materials efficiently and develop ChatGPT prompt templates to streamline content generation and ensure consistency. Using AI-based analytics, I monitor and optimize social media campaigns to maximize performance and boost engagement rates.A core responsibility is maintaining a consistent brand identity across all platforms. I draft and schedule social media content aligned with organizational goals to create a unified brand image. Additionally, I edit videos and images to enhance appeal and support the Communications Manager in executing marketing strategies that significantly increase both engagement and brand recognition.I also conduct social media listening through Hootsuite, tracking trends and audience sentiment to continuously refine our strategies. I create tailored copy for newsletters, blogs, and social media, ensuring our messaging resonates with different audience segments. By managing customer queries on social media and Freshdesk, I ensure timely, professional communication, strengthening our audience relationships. Staying updated with social media trends and technologies, I adapt strategies to maintain high levels of engagement and keep our brand top of mind. Show less

London Area, United Kingdom

I supported the Platform Support Officer by managing a range of technical tasks. I excelled in my role, exceeding expectations by efficiently working through a backlog of new member websites to set up. My responsibilities included configuring and maintaining member databases, as well as addressing customer queries related to website troubleshooting and other technical issues. I provided customer support through both telephone and the Freshdesk platform, ensuring timely and effective… Show more I supported the Platform Support Officer by managing a range of technical tasks. I excelled in my role, exceeding expectations by efficiently working through a backlog of new member websites to set up. My responsibilities included configuring and maintaining member databases, as well as addressing customer queries related to website troubleshooting and other technical issues. I provided customer support through both telephone and the Freshdesk platform, ensuring timely and effective resolutions. Additionally, I handled various technical tasks delegated to me, contributing to the smooth operation of the platform and enhancing overall member services. Show less

London, England, United Kingdom

I excel in songwriting and social media engagement, leveraging my creative skills to connect with audiences and build a dedicated fanbase. I actively perform to promote my music, while utilizing email and social media to engage with fans and share my artistic journey.I create and schedule engaging content for social media and email marketing campaigns, ensuring my messaging resonates with diverse audiences. Additionally, I monitor social media and website analytics to assess engagement… Show more I excel in songwriting and social media engagement, leveraging my creative skills to connect with audiences and build a dedicated fanbase. I actively perform to promote my music, while utilizing email and social media to engage with fans and share my artistic journey.I create and schedule engaging content for social media and email marketing campaigns, ensuring my messaging resonates with diverse audiences. Additionally, I monitor social media and website analytics to assess engagement metrics, allowing me to refine my strategies and optimize my outreach efforts. This combination of musical talent and digital marketing acumen enables me to foster meaningful connections with my audience while growing my brand as an artist. Show less

London, England, United Kingdom

I successfully oversaw a team of 32 Hausa translators, ensuring high-quality and timely deliverables. I conducted weekly reviews of translation quality to maintain consistency and accuracy across all projects, providing constructive feedback to translators to enhance their skills and improve overall performance.My experience in project and team management enabled me to foster a collaborative environment, where open communication and continuous improvement were prioritized. By… Show more I successfully oversaw a team of 32 Hausa translators, ensuring high-quality and timely deliverables. I conducted weekly reviews of translation quality to maintain consistency and accuracy across all projects, providing constructive feedback to translators to enhance their skills and improve overall performance.My experience in project and team management enabled me to foster a collaborative environment, where open communication and continuous improvement were prioritized. By implementing structured processes for quality assessment and feedback, I was able to drive efficiency and enhance the team's output, ensuring that all translation projects met or exceeded client expectations. Show less

London, England, United Kingdom

I was responsible for writing detailed analytical reports and enhancing our open-source intelligence collection capabilities. I managed a team of translators working on a machine translation project, ensuring the quality of translations and responding to customer requests for specific translation needs.My work involved conducting in-depth research, applying advanced analytical skills, and overseeing complex projects. I coordinated team efforts, ensuring timely and accurate deliverables,… Show more I was responsible for writing detailed analytical reports and enhancing our open-source intelligence collection capabilities. I managed a team of translators working on a machine translation project, ensuring the quality of translations and responding to customer requests for specific translation needs.My work involved conducting in-depth research, applying advanced analytical skills, and overseeing complex projects. I coordinated team efforts, ensuring timely and accurate deliverables, and contributed to developing innovative solutions to enhance data collection methods. This role allowed me to strengthen my expertise in intelligence analysis, project management, and qualitative research, while fostering collaboration across teams to meet strategic goals. Show less

London, England, United Kingdom

I was responsible for researching and writing analytical reports while managing a team of translators delivering daily translations of news reports from Somalia and Ethiopia. I also handled ad hoc customer translation requests.In this role, I developed sophisticated social media listening and monitoring techniques to track breaking developments in real time across various platforms. I used the data and insights gathered from these techniques to reports for customers about trends and… Show more I was responsible for researching and writing analytical reports while managing a team of translators delivering daily translations of news reports from Somalia and Ethiopia. I also handled ad hoc customer translation requests.In this role, I developed sophisticated social media listening and monitoring techniques to track breaking developments in real time across various platforms. I used the data and insights gathered from these techniques to reports for customers about trends and patterns in media reporting on major events in Somalia and Ethiopia. Additionally, I managed a customer database of news reports, ensuring accurate metadata and developing search strings to optimize data retrieval. My work in this role strengthened my expertise in open-source intelligence, team leadership, and advanced monitoring strategies. Show less

Cape Town Area, South Africa

I was the lead open source intelligence analyst for Somalia and I played a key role in supporting the bureau's regional analysis of developments in East Africa that were of interest to officials. I was responsible for writing detailed analytical reports and summaries focused on political and security-related developments in Somalia, while monitoring breaking news and trends. Many of my reports were praised for their insights, and I was regularly consulted by officials for my expertise in Somali… Show more I was the lead open source intelligence analyst for Somalia and I played a key role in supporting the bureau's regional analysis of developments in East Africa that were of interest to officials. I was responsible for writing detailed analytical reports and summaries focused on political and security-related developments in Somalia, while monitoring breaking news and trends. Many of my reports were praised for their insights, and I was regularly consulted by officials for my expertise in Somali media.In this role, I coordinated a team of translators to ensure the timely delivery of daily translations of news reports from Somalia for customers, and I closely monitored social media trends to stay ahead of key developments. Additionally, I managed a customer database of translations and media reports, ensuring accuracy and efficiency. This position deepened my expertise in open-source intelligence, regional political analysis, and team coordination, and solidified my reputation as a trusted resource on Somali media. Show less

Cape Town Area, South Africa

I focused on writing articles that highlighted key social justice issues in the Cape Town area. My work covered topics such as access to sanitation in informal settlements and local government service delivery, bringing attention to challenges faced by marginalized communities. Some of my articles were republished in prominent national media, amplifying their impact and reaching a broader audience. Through thorough research and compelling storytelling, I aimed to raise awareness and drive… Show more I focused on writing articles that highlighted key social justice issues in the Cape Town area. My work covered topics such as access to sanitation in informal settlements and local government service delivery, bringing attention to challenges faced by marginalized communities. Some of my articles were republished in prominent national media, amplifying their impact and reaching a broader audience. Through thorough research and compelling storytelling, I aimed to raise awareness and drive conversations around these critical issues. Show less

Cape Town

I managed the organization’s social media channels and campaigns, driving engagement and raising awareness for key advocacy issues. I wrote fortnightly newsletters and spearheaded PR initiatives, including crafting press statements and participating in radio and television interviews to amplify our message.I engaged with government officials on critical advocacy topics and hosted public awareness events and educational workshops to further community understanding. Additionally, I… Show more I managed the organization’s social media channels and campaigns, driving engagement and raising awareness for key advocacy issues. I wrote fortnightly newsletters and spearheaded PR initiatives, including crafting press statements and participating in radio and television interviews to amplify our message.I engaged with government officials on critical advocacy topics and hosted public awareness events and educational workshops to further community understanding. Additionally, I managed operational tasks and supported fundraising initiatives, contributing to the organization's mission of promoting social justice and equality. Show less

Cape Town Area, South Africa

I was responsible for coordinating all logistics for campaign events, ensuring smooth execution and efficient use of resources. I managed event and campaign budgets and operations, overseeing financial aspects to ensure campaigns remained within budget. I collaborated with designers to produce impactful promotional materials such as posters and flyers to support our campaigns. Additionally, I managed social media channels and newsletter communications, helping to amplify our message and keep… Show more I was responsible for coordinating all logistics for campaign events, ensuring smooth execution and efficient use of resources. I managed event and campaign budgets and operations, overseeing financial aspects to ensure campaigns remained within budget. I collaborated with designers to produce impactful promotional materials such as posters and flyers to support our campaigns. Additionally, I managed social media channels and newsletter communications, helping to amplify our message and keep supporters engaged with our advocacy work. Show less

Durban, South Africa

I assisted the City Manager in developing a database of news reports about the municipality. The database contained news clippings and were organized by sentiment, topic, location, and actors.

Durban, Kwazulu-Natal, South Africa

I engaged customers at the sales point, ensuring a welcoming and efficient shopping experience for customers. I provided personalized book recommendations tailored to individual tastes and preferences, helping customers discover new titles and authors. I processed customer orders accurately and efficiently, managing transactions and ensuring satisfaction with every purchase.Additionally, I played a key role in visual merchandising, creating attractive displays that highlighted new… Show more I engaged customers at the sales point, ensuring a welcoming and efficient shopping experience for customers. I provided personalized book recommendations tailored to individual tastes and preferences, helping customers discover new titles and authors. I processed customer orders accurately and efficiently, managing transactions and ensuring satisfaction with every purchase.Additionally, I played a key role in visual merchandising, creating attractive displays that highlighted new releases and seasonal themes, enhancing the overall ambiance of the store. My passion for literature and commitment to customer service allowed me to build lasting relationships with our clientele, fostering a vibrant community of book lovers. Show less

Durban Area, South Africa

I supported the Center Coordinator's research projects and initiated groundbreaking research into cellphone film-making, which resulted in ten publications in journals and books collectively.

Durban/Johannesburg, South Africa

I was the Durban-based correspondent for the Mail & Guardian sub-publications for student politics, social justice and music. I wrote articles on a range of topics that were published monthly. I spearheaded a music review section and secured interviews with some of the most popular bands and musicians in South Africa.

Durban, Kwazulu-Natal, South Africa

Durban, Kwazulu-Natal, South Africa

Prepared candidates for the ABRSM piano practical and music theory exams.

Master Of Arts (M.A.), Media And Cultural Studies, Cum Laude

Ba Honours, Media And Cultural Studies, Summa Cum Laude

Bachelor Of Arts (B.A.), Media And Communications, Marketing And French

Short Course, Music, A

I completed a 12-week course called Songwriting: Writing Hit Songs. It covered standard and variations of verse/chorus, loop.

Grade 5 Piano Practical, Grade 5 Piano Practical

Grade 3 Music Theory, Grade 3 Music Theory

Matric