Corinne Vance Email & Phone Number

Ensures customer’s needs and desired outcomes are met in a proactive way when using SageNet’s products and services. Primary focus is on customer’s engagement, strategic long-term relationships with both the customer and internal departments, and bettering customer’s profitability. ​Engagement – Understanding client’s needs, setting proper expectations and guidelines, realize roadblocks and create a calculated plan for customer success. ​Growth – Keeping open communication, offering and presenting on new products or services, expanding on open projects, developing key relationships with multiple departments within the company.​Trusted Connections – Evaluating this client/SageNet partnership as a whole, assessing areas of improvement or change, reflecting on pros and cons of existing relationship and determining future goals/expectations. ​Responsible for the day-to-day operational interaction with assigned clients. Provide the direction and support for their operational colleagues and is a point of escalation for larger-scale issues when they arise. Form effective business partnerships with assigned clients, providing proactive service and ongoing consultative support and problem resolution.•Identifies opportunities and collaborates with the (SAE) to provide best solution•Prepares SOWs and SOFs and receives POs for sale of additional products and services•Resolves issues related to invoicing/payment, installation, operations, etc.•Works with the Project Manager to facilitate day-to-day Moves, Adds and Changes (MACs)•Manages contract renewal dates to help SAE insure renewals occur prior to expiration•Participates in planning and attends assigned client QBR’s•Requests referrals from existing customers and supports SAE sales efforts to secure new accounts•Ensures all appropriate actions are taken to maximize customer retention and growth•Assists the SAE in other sales-related activities as directed

Alpharetta, Georgia

At Convergent, we connect brands to people through dynamic digital experiences.We keep it simple with our DSaaS approach which eliminates risky investments in fast changing technology and work with our clients to establish metrics to evaluate our success in achieving their goals.*Responsible for the day-to-day operational interaction with assigned clients. Provide the direction and support for their operational colleagues and is a point of escalation for larger-scale issues when they arise. Form effective business partnerships with assigned clients, providing proactive service and ongoing consultative support and problem resolution.•Ensures customer satisfaction of assigned accounts•Identifies opportunities and collaborates with the Strategic Account Executive (SAE) to provide best solution•Prepares SOWs and SOFs and receives POs for sale of additional products and services•Resolves issues related to invoicing/payment, installation, operations, etc.•Works with the Project Manager to facilitate day-to-day Moves, Adds and Changes (MACs)•Manages contract renewal dates to help SAE insure renewals occur prior to expiration•Maintains org chart of key decision-makers and influencers for each account•Participates in planning and attends assigned client QBR’s•Secures permission to issue press releases and case studies with customers•Requests referrals from existing customers and supports SAE sales efforts to secure new accounts•Ensures all appropriate actions are taken to maximize customer retention and growth•Assists the SAE in other sales-related activities as directed

Alpharetta, Ga

Responsible for aligning with clients on their overall signage objectives and processes to meet their objectives. Strong knowledge of marketing concepts and processes and business management procedures. Superior customer service and communication skills. Strong brain-storming, creative idea generation and project conceptualization skills. Strong project management knowledge and ability to develop and manage a project manager. Expert level communication skills including negotiation and persuasion, problem solving, and written/verbal reporting. Acts as main point of contact for client’s signage needs and ensures an outstanding customer experience through installation process. Servesas resource for client working in conjunction with the Platform Account Director as well as other internal teams and vendors. Experience working closely with corporate and senior level (C level) clients and contacts. Ability to represent a client’s brand and communicate each client’s business objectives.

Westbury Ny

Provided support to management on running the property to high standards. Help troubleshoot and resolve difficult and complex issues. Delivered top-notch customer service and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities on a daily basis. Established a close and respected relationship with clients.

Long Island City, Ny

Executed strategies for monthly mail campaigns. Managed relationships with cross-function teams to ensure all elements are in place for monthly campaigns. Analyzed and evaluate data and tests to continue the success of product. Managed forecasting, actual expenses and evaluated data. Proficient in creation of direct mail strategy, selection/brief of creative agency and campaign execution.

Melville, Ny

Managed creative projects from concept to completion. Created brand plans and new product ideas and concepts. Managed trade shows and photo shoots, ads and sell sheets. Ability to develop and implement corporate marketing plans. Worked with sales to resolve marketing solutions and perform market analysis for better output.