Corinne G. Email & Phone Number

Daily utilization of Salesforce to measure and report on cross-departmental productivity and organizational functions. High knowledge, versatile skills and managerial support seen within various aspects of the HealthStream realm; with a hyper-focus across Credentialing SQL based products. Creation and development of training programs for a diverse range of SaaS products: Credentialing and Scheduling platforms. Heavily involved in the recruitment process for hiring across the Tier I team. Acting manager of the Tier I team in the absence of the senior manger. Facilitate training and learning sessions among newly hired staff related to their product(s) knowledge. All the while, maintaining a strong, consistent and supportive presence across a team of 13+. Perform comprehensive routine audits on staff using volume based metrics and skilled knowledge. Ensuring accuracy and reasonable expectations. Continued troubleshooting and diagnosis of reported client matters with efficient and accuracy across various scales of urgency.

Daily use of Salesforce and HealthStream Credentialing products- CredentialStream and Echo Credentialing. Provide support across multiple mediums; phone, email, internal communications- while consistently fostering a delightful experience across clients and co-workers alike. Work closely with clients of the CredentialStream and Echo Credentialing softwares to efficiently resolve any issues that may come up. Troubleshoot and diagnose reported problems and work to understand and correct problems.

Executed daily operations in the Credentialing and Medical Staff Office setting. Conduct support for provider initial and reappointment processes. Gather and process data in accordance with regulatory standards and bylaws for provider files regarding application within the healthcare system. Assist Senior Leadership in proofing policies within a centralized system and create workflows in reflection. Subject Matter Expert in Verity Stream Echo Credentialing Software.

Maintain continuous supervision roles in vaccine support, case investigation and contact tracing. Implement and facilitate regional training from start to finish to enhance the skill set amongst staff. Lead coordinator for onboarding and education projects for staff. Assist Local Health Departments with analytics and data entry in statewide data software. Perform competency checks and audits on monitored metrics. Monitor productivity and assess means of continuous improvement and quality assurance. Consistently HIPAA compliant. Subject Matter Expert in North Carolina COVID-19 communicable disease system.

Serv-Safe certified. Experience with MICROS data systems. Supervised interdepartmental teams on company policy and procedures. Knowledgeable on sales metric reporting at the corporate level. Exceptional customer service displayed with high attention to detail and multitasking.

Communication And Media Studies, 3.8 Gpa

Activities and Societies: Member of the Watauga Global Community and on-air DJ for WASU 90.5 Bachelor’s Degree in Communications still.

Certificate, Electrocardiograph Technology/Technician, 4.0