Corinne H. Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Adina Apartment Hotel Melbourne on Flinders & Adina Adina Apartment Hotel Melbourne
• Experienced duty manager dedicated to team development and training.
• Leadership and management of front office team, overseeing daily operations and emergency situations; primary contact for all departments in the absence of HODs.
• Promptly respond to a substantial volume of guest email inquiries, manage airline crew reservations, and coordinate group reservations.
• Efficiently resolve guest complaints, mediate team conflicts, and foster a workplace environment of respect and support.
• Maintain effective communication among housekeeping, front office, and food and beverage teams; provide detailed shift handovers for seamless transitions.

Melbourne, Victoria, Australia

Quincy Melbourne Duty Manager with a passion for team development and training.Experience managing a fast paced full service property, with a mix of leisure, corporate and airline crew guests.

Melbourne, Australia

• Customer service role with a primary focus on ensuring guest satisfaction and creating memorable stays.
• Personally took charge of training and motivating team members to consistently go above and beyond for our guests.
• Regularly performed duty manager responsibilities: reservation management (including group bookings), invoicing, and financial balancing.
• Demonstrated strong administrative and organizational skills.
• Developed an in-depth knowledge of the local area to provide guests with valuable restaurant and activity recommendations, enhancing their overall experience.
• Exhibited high performance standards both in a team environment and on autonomous projects.

Canberra, Australian Capital Territory, Australia

• Successfully balanced the delivery of 5-star service while working within the zoo environment.
• Prioritized safety and guest experience.
• Achieved daily sales targets by effectively converting inquiries into sales.
• Provided high-level concierge services, consistently exceeding guest expectations.
• Demonstrated expertise in cash handling, managing transactions exceeding $10,000 and ensuring accurate balancing.
• Responsively handled a substantial volume of emails and phone calls, maintaining timely communication standards.

Melbourne, Australia

I worked across multiple outlets including, Italian Steakhouse Restaurant, Asian Café, Bar and In Room Dining. Duties include creating cocktails and barista coffee, serving food, interacting with customers and providing recommendations and wine knowledge, and handling compliments/complaints, cash handling and balancing the till. I was involved in the hotel.

Masters, Philosophy

Bachelor'S Degree, Resort And Hotel Management International Practice, Hd

Vce, High School/Secondary Diplomas And Certificates

Activities and Societies: Year 12 Student Leader Dux of Year 12 Future Leaders of Industry Participant