Corinne H. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Adina Apartment Hotel Melbourne on Flinders & Adina Adina Apartment Hotel Melbourne• Experienced duty manager dedicated to team development and training.• Leadership and management of front office team, overseeing daily operations and emergency situations; primary contact for all departments in the absence of HODs.• Promptly respond to a substantial volume of guest email inquiries, manage airline crew reservations, and coordinate group reservations.• Efficiently resolve guest complaints, mediate team conflicts, and foster a workplace environment of respect and support.• Maintain effective communication among housekeeping, front office, and food and beverage teams; provide detailed shift handovers for seamless transitions.• Contribute to recruitment efforts, conduct performance reviews, and implement disciplinary actions as needed.• Develop rosters emphasizing high-quality service with a cost-efficient approach.• Provide insightful feedback on profit and loss reports, CRM and STR data.• Managed business reputation through effective responses to online reviews and adept handling of customer complaints, including dealing with difficult guests, conflicts, and emergency situations.

Melbourne, Victoria, Australia

Quincy Melbourne Duty Manager with a passion for team development and training.Experience managing a fast paced full service property, with a mix of leisure, corporate and airline crew guests.

Melbourne, Australia

• Customer service role with a primary focus on ensuring guest satisfaction and creating memorable stays.• Personally took charge of training and motivating team members to consistently go above and beyond for our guests.• Regularly performed duty manager responsibilities: reservation management (including group bookings), invoicing, and financial balancing.• Demonstrated strong administrative and organizational skills.• Developed an in-depth knowledge of the local area to provide guests with valuable restaurant and activity recommendations, enhancing their overall experience.• Exhibited high performance standards both in a team environment and on autonomous projects.• Recognized the importance of stakeholder engagement and consistently delivered exceptional customer service.

Canberra, Australian Capital Territory, Australia

• Successfully balanced the delivery of 5-star service while working within the zoo environment.• Prioritized safety and guest experience.• Achieved daily sales targets by effectively converting inquiries into sales.• Provided high-level concierge services, consistently exceeding guest expectations.• Demonstrated expertise in cash handling, managing transactions exceeding $10,000 and ensuring accurate balancing.• Responsively handled a substantial volume of emails and phone calls, maintaining timely communication standards.• Managed itineraries and offered valuable recommendations to enhance the overall guest experience.

Melbourne, Australia

I worked across multiple outlets including, Italian Steakhouse Restaurant, Asian Café, Bar and In Room Dining. Duties include creating cocktails and barista coffee, serving food, interacting with customers and providing recommendations and wine knowledge, and handling compliments/complaints, cash handling and balancing the till. I was involved in the hotel pre-opening team which gave me a unique opportunity to see a hotel grow from the beginning.

Masters, Philosophy

Bachelor'S Degree, Resort And Hotel Management International Practice, Hd

Vce, High School/Secondary Diplomas And Certificates

Activities and Societies: Year 12 Student Leader Dux of Year 12 Future Leaders of Industry Participant