Corinne Pritchard, Mba, Cspo Email & Phone Number

Cincinnati, Ohio, United States

- Manage product discovery, roadmap development, and stakeholder collaboration for internal data engineering capabilities for data orchestration, data observability, and data quality- 50% improved speed-to-delivery for engineering by improving agile and refinement processes- Lead migration to data mesh principles with implementation of 2 Databricks.

Cleveland, Ohio, United States

Digital Servicing Product Owner- Acted as program manager creating best-in-class servicing experience on client digital treasury platform; drove 40% increased digital servicing availability for high volume service request types- Partnered with 2 engineering teams to incorporate servicing user feedback, plan feature development, coordinate releases, and.

Columbus, Ohio Metropolitan Area

- Serve as product owner for an agile software development team focused on the fast delivery of enhanced self-service technology for utility customers, including deployment of website enhancements, two new mobile applications and new live chat/chat bot features- Manage product vision, prioritize product backlog and develop release schedule in order to.

Columbus, Ohio Metropolitan Area

- Execute people, process and technology-related customer experience initiatives across the enterprise from strategy and planning to deployment- Proactively identifies and prioritizes actionable, measurable future-state customer experience opportunities based on trends and best practices within and outside of the utility industry- Develops concise.

Columbus, Ohio Area

- Develop and maintain comprehensive strategic communications plans for internal and external campaigns- Implement channel governance by using analytics, insights and best practices to ensure effective use of communications channels- Develop and manage customer marketing campaigns to ensure email effectiveness and campaign optimization- Maintain website.

Columbus, Ohio Area

- Supported a company-wide digital roadmap project to redesign our web channel and repurpose existing content to ensure simple, efficient customer interactions on the web- Defined and governed company voice, templates and user flows to ensure consistent, effective use of our digital channels, including web, email, social and more- Served as a resource on.

Cleveland/Akron, Ohio Area

- Provided timely external communications support for customers and community leaders affected by large-scale natural gas line construction- Managed tight construction schedules, created customer-facing materials, hosted public information meetings and facilitated resolution on customer complaints on the construction projects- Assisted in a revamp of the.

Columbus, Ohio Area

- Provided timely external communications support for customers and community leaders affected by large-scale natural gas line construction- Managed tight construction schedules, created customer-facing materials, hosted public information meetings and facilitated resolution on customer complaints on the construction projects

Columbus, Ohio Area

- Wrote and repurposed press releases supporting the Association’s activities and programs to an external audience- Proofread and revised content for books on law for the use of the Association’s members and the public- Assisted with planning and production of the annual Law and Media Conference

Columbus, Ohio

- Collaborated with producers to plan upcoming shows and to schedule guests for interviews for a daily, public affairs talk show- Researched and wrote scripts for the various topics covered on the show- Worked to create, edit and publish posts for the All Sides website, Facebook, and Twitter pages

Master Of Business Administration

Bachelor Of Arts (B.A.), Strategic Communication, Political Science