Erin Tice Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Enterprise subject matter expert in Lead-to-Cash (LTC) processes for 84.51° and Kroger Precision Marketing; overseeing business, operational, and system integration workflows between retail media advertising and consumer behavior insights platforms, Salesforce, Dynamics 365, and adjacent systems. Lead Business Partner for Accounting, Finance, Marketing, Product, Sales, and System Development Teams. Responsible for end-to-end ideation, ensuring solutions are scalable, measurable, and meet business requirements. Additional duties: Salesforce user onboarding and continued training, Salesforce reports and dashboards, and client journey strategy and Marketing Cloud Account Engagement (Pardot) consultation.

Cincinnati, Oh

Cincinnati, Oh

Responsible for the daily administration and development of the Salesforce platform; including creating custom objects, process builders, reports, and dashboards. Managed database additions, modifications, and removals via DataLoader. Worked with internal customers to identify enhancement opportunities and provided best practice solutions to improve business processes. Created tailored user experiences by department with custom home pages, list views, and Lightning apps. Standardized process documentation, led new user training, and developed user adoption strategies. Provided subject matter expertise on Marketing Cloud Account Engagement (Pardot) administration and best practices. Administered weekly client experience and satisfaction survey emails using Qualtrics.

Cincinnati, Oh

Provided ongoing support, management, reporting, business analysis and solutions for all aspects of Sun Chemical’s global CRM Platforms; Salesforce and SAP Cloud for Customer. This included system administration, application support, application optimization, solution design, report creation, data analysis, data standardization and enforcement, data management, sustaining user adoption, and training development and delivery.

Northlake, Il

Responsible for the development and deployment of Salesforce best practices throughout Sun Chemical, North America. In this role, I collaborated with the Global CRM Team to identify, scope, and coordinate required platform updates to Salesforce, Marketing Cloud Account Engagement (Pardot), NewVoiceMedia, and other CRM applications. I also partnered with Marketing, Sales, Service, and Product Management leaders to ensure the integrity of our database and execute continuous improvement projects. Additional duties included: daily supervision and management of the North American Inks Database Management Team, global social media management, and North American lead generation programs.

Northlake, Il

As the Demand Generation Specialist, I was responsible for managing the lead generation program which delivers qualified business opportunities to North American sales divisions. I worked closely with sales representatives on the ongoing database management of Salesforce.com accounts, contacts, wallet share, opportunities and lead records. In this role, I was also responsible for the implementation and management of the marketing automation platform, Marketing Cloud Account Engagement (Pardot), which is used for North American email campaigns, lead nurturing, and website tracking. Additional duties included: global social media management, marketing and sales process documentation, and CRM continuous improvement projects.

Northlake, Il

Utilizing marketing leads, prospect lists, and individual research, I was responsible for prospecting, qualifying, and generating new sales opportunities to support the North American sales divisions. In addition, I was responsible for creating, executing, and managing the social media strategy in real-time. Additional duties included: developing and implementing online listening and social media measurement tools.

Belleville, Mi

Assisted the sales team by entering sold jobs into production and scheduling. Responsible for overseeing all projects from start to finish ensuring on-time deliveries. Understanding and organizing all aspects of the print job; including client specifications, plant produced samples, and distribution. Additional duties included: interacting with clients, sales staff, production staff, and outside vendors.*Grand River Printing & Imaging was acquired by American Litho, Inc. of Carol Stream, IL in 2013.

Bowling Green, Ohio

Working with Visual Communication Technology (VCT) faculty and Metzgers Printing to design and execute the first variable data eBrochure for the VCT program.

Bowling Green, Ohio

The Academic Resource Center (formally known as the Student Technology Center) is an office located on Bowling Green State University's main campus in Bowling Green, Ohio. The ARC promotes various campus technology and general information literacy. In addition, the ARC aids students and faculty in understanding the benefits of using campus technologies for learning. Duties included:-Organizing student employees' work by assisting them with questions.-Learning new programs and researching creative and innovative uses of technology. -Coordinating the creation of web based tutorials, workshops and workshop training, and the promotion of campus technologies at various events. -Assisting students and faculty with various campus technologies.

Oak Harbor, Ohio

Helped the client establish a social media presence utilizing Facebook pages and Twitter. Educated the client on the value of fostering an online community as a supplement to their existing marketing and customer service strategies.

Bowling Green, Ohio

-Learned multiple digital media technologies and techniques.-Applied previous customer service knowledgeto assist students and faculty with one on one tutoring.-Helped create and design online tutorials andassisted in teaching classroom workshops

Perrysburg, Ohio

-Gained retail experience including: working with customers, designing sale floor and graphics, and money management working on register and daily bookkeeping.-Achievements: Key holder from August 2007-November 2010.Promoted to Senior Sales Associate in October 2010.(Formally known as Gen's Hallmark 2007- 2010)

Applied knowledge of Microsoft Office to create professional documents for the employer. Gained experience communicating with people on the phone by answering client and volunteer questions. Also assisted in the filing of papers and organization of documents.