Corinne Walker Email & Phone Number

In my current role as an engineering director, I oversee 3 engineering teams whose platforms focus on customer data (enrichment and curation, customer data platform, customer relationship management). My proudest moments so far in this role include developing engineering managers to become effective leaders, implementing strategic initiatives such as the org-wide use of our customer data platforms, and developing an engineering culture that fosters accountability, ownership, and… Show more In my current role as an engineering director, I oversee 3 engineering teams whose platforms focus on customer data (enrichment and curation, customer data platform, customer relationship management). My proudest moments so far in this role include developing engineering managers to become effective leaders, implementing strategic initiatives such as the org-wide use of our customer data platforms, and developing an engineering culture that fosters accountability, ownership, and agency.Experience:-Hands-on experience implementing different Agile software development frameworks including Scrum and Kanban-Ability to speak with all levels of stakeholders ranging from end-users to executives and senior management-Successfully guide engineering teams through the software development lifecycle while delicately balancing it with the product development lifecycle-Design, architect, and guide in implementing complex technical solutions to meet business needs-Collaborate cross-departmentally and inter-departmentally to complete projects while meeting tight timelines Show less

Kansas City Metropolitan Area

In my time as an engineering manager, I had the privilege to build and lead a team of high functioning and highly productive technology experts who are passionate about the Salesforce platform. My proudest moment while in this role is building the team up from a solo administrator to a team of 7, tirelessly promoting and fostering professional growth with the team including promotions to senior and management roles, and caring personally about the success of every individual. The success of… Show more In my time as an engineering manager, I had the privilege to build and lead a team of high functioning and highly productive technology experts who are passionate about the Salesforce platform. My proudest moment while in this role is building the team up from a solo administrator to a team of 7, tirelessly promoting and fostering professional growth with the team including promotions to senior and management roles, and caring personally about the success of every individual. The success of this team led me to an opportunity to expand my mandate to a director level position. Show less

Kansas

In my time as a solo Salesforce Administrator, I configured and enhanced the Salesforce CRM platform to meet cross-departmental and cross-functional business needs. I implemented solutions that scale, keeping in mind Salesforce best practices and clean data hygiene, while adhering to strict security guidelines. My greatest strengths I developed in this role was not only the ability to gain hands on experience with every technical aspect of Salesforce, but hone my skills in many management… Show more In my time as a solo Salesforce Administrator, I configured and enhanced the Salesforce CRM platform to meet cross-departmental and cross-functional business needs. I implemented solutions that scale, keeping in mind Salesforce best practices and clean data hygiene, while adhering to strict security guidelines. My greatest strengths I developed in this role was not only the ability to gain hands on experience with every technical aspect of Salesforce, but hone my skills in many management principles and frameworks, including project management, stakeholder management, change management, and incident management, allowing me to grow as a people manager and professional leader. Show less

Kansas City Metropolitan Area

In my time as a CRM Admin and Analyst, I designed, developed, and configured the Salesforce and Zendesk CRM platforms to meet complex business needs. I also provided advanced technical support, training, and custom solutions for not only the CRM platforms, but also the Content Management system. My proudest moment while in this role was gaining the necessary skills to successfully translate business requirements into technical specifications, executing successful cross-organizational… Show more In my time as a CRM Admin and Analyst, I designed, developed, and configured the Salesforce and Zendesk CRM platforms to meet complex business needs. I also provided advanced technical support, training, and custom solutions for not only the CRM platforms, but also the Content Management system. My proudest moment while in this role was gaining the necessary skills to successfully translate business requirements into technical specifications, executing successful cross-organizational collaboration to understand various stakeholders and how they interconnected with all 3 platforms, and mastering the business and technical philosophies behind Customer Relationship Management. Show less

Kansas City Metropolitan Area

In my time in this role, I designed, developed, and configured the Zendesk CRM application as a multi-channel customer communication tool focusing primarily on the chat, email, and web ticket channels. As the technical lead on this platform, I was in charge of enhancing and extending the platform to meet business needs, and expanding functionality of self-service Support Site and Communities by developing an easy-to-maintain multi-language platform solution. I also have hands on experience… Show more In my time in this role, I designed, developed, and configured the Zendesk CRM application as a multi-channel customer communication tool focusing primarily on the chat, email, and web ticket channels. As the technical lead on this platform, I was in charge of enhancing and extending the platform to meet business needs, and expanding functionality of self-service Support Site and Communities by developing an easy-to-maintain multi-language platform solution. I also have hands on experience integrating multiple 3rd Party business services by utilizing REST, XML, and JavaScript API, as well as standard front-end web development concepts to develop unique web solutions and features for the self-service websites. Show less

Kansas City Metropolitan Area

In my time as a Technical Writer, I primarily created and maintained accurate and timely documentation for the GlobalMeet product suite via the structured authoring method in the DocuTools Writing System. The majority of these documentation included troubleshooting guides, known errors, FAQ’s, protocols, and product training documents. In addition to those core responsibilities, I also developed and implemented a standardized process for managing the document life cycle and article approval… Show more In my time as a Technical Writer, I primarily created and maintained accurate and timely documentation for the GlobalMeet product suite via the structured authoring method in the DocuTools Writing System. The majority of these documentation included troubleshooting guides, known errors, FAQ’s, protocols, and product training documents. In addition to those core responsibilities, I also developed and implemented a standardized process for managing the document life cycle and article approval process. My greatest impact and contribution while in this role was rewriting, editing, tagging, categorizing, and converting over 300 documents into the new DocuTools Writing System format and leading the migration into a new Knowledge Management System. My direct involvement with designing, developing, and implementing the new knowledge management platform created an opportunity for me to become its sole Knowledge System Administrator. Show less

Kansas City Metropolitan Area

In my time as a Support Agent, I applied results-driven advanced troubleshooting techniques to resolve customers’ immediate technical inquiries for the SaaS GlobalMeet conferencing solutions, identified unique real-time solutions to meet business needs, identified trends based on historical ticket and detailed log analysis, and provided education, training, and expert knowledge of the GlobalMeet product suite. My greatest impact and contribution while in this role was spearheading a… Show more In my time as a Support Agent, I applied results-driven advanced troubleshooting techniques to resolve customers’ immediate technical inquiries for the SaaS GlobalMeet conferencing solutions, identified unique real-time solutions to meet business needs, identified trends based on historical ticket and detailed log analysis, and provided education, training, and expert knowledge of the GlobalMeet product suite. My greatest impact and contribution while in this role was spearheading a knowledgebase revision project in Microsoft SharePoint which resulted in allowing fellow Expert Support team members to more easily access troubleshooting documentation and receive time sensitive information. The success of this project catapulted me into an exciting new role as a technical writer. Show less

In my time as a Purchasing Agent, I primarily procured engineered component parts for manufacturing and material handling systems while maintaining reasonable contract/vendor pricing through skillful negotiations. My greatest impact and contribution while in this role was efficiently and effectively reconciling purchase orders with vendor invoices, assisting in sub-fabrication coordination while ensuring vendor safety compliance, and maintaining minimum and maximum stock levels for steel… Show more In my time as a Purchasing Agent, I primarily procured engineered component parts for manufacturing and material handling systems while maintaining reasonable contract/vendor pricing through skillful negotiations. My greatest impact and contribution while in this role was efficiently and effectively reconciling purchase orders with vendor invoices, assisting in sub-fabrication coordination while ensuring vendor safety compliance, and maintaining minimum and maximum stock levels for steel, fasteners, tools, and consumables via historical data analyses and future project-dependent projections. Show less

Supply Chain Management

Education record