Cormac Henry Email & Phone Number

Belfast, Gb

Belfast, Northern Ireland, United Kingdom

Card Migration:End-to-end ownership of FastSpring’s credit card import and export process - creating an in-depth process and documentation for FastSpring website.Coordinating migrations across various organisations and Payment Service Processors.Secure transfer of subscription/payment information - SSH/PGP EncryptionReporting and Data Visualisation:Creating dashboards, automated alerts and ad hoc business reports for various stakeholders. Monitoring and reporting of various payment and risk related KPI’s, which includes credit card approval rates and chargeback rates. RiskTrained to perform risk related verification/investigation for our potential vendors.Identifying Risk behaviour/patterns in seller behaviour/paymentsPayment rules/routing on SiftEthoca AlertsPayment SupportTroubleshooting and triaging support tickets in the areas of payments and risk

Belfast, Northern Ireland, United Kingdom

Collecting, processing, analysing, and managing data relating to various business functions.Assisting in decision support.Investigating trends in data.Preparing timely and accurate reports.Presenting findings to the client/stakeholders

County Dublin, Ireland

Managing a team of 60 students who contact Trinity Alumni in order to maintain relationship with the college and to fundraise for various projects assisted by Trinity Development and Alumni. I provide assistance to callers, manage data collected on Alumni, sign-off on correspondence between the Alumni & Trinity and assist in planning the fundraising campaign.

County Dublin, Ireland

London, England, United Kingdom

Trinity College Dublin

Wiser’s mission is to change the way people think about work, and we're achieving this with some of the world’s best companies including Nike, Just Eat, Bain & Co, Fidelity International, Evercore, Sainsbury’s and Deutsche Bank... just to name a few!As a Team Lead for the Wiser Academy, I play an integral part in helping these brands attract the best soon-to-be graduates. My role involves managing a team of ambassadors at my University, as well as promoting, headhunting, setting up events and giving invaluable feedback on the current student climate.Be sure to follow us on Instagram @wearewiseracademy and for more information drop me a message!

County Dublin, Ireland

• Position focused primarily on new customer call enquiries, and targeted sales conversion on these• ’Role Model’ for new part-time staff, listening to calls and providing support on queries and computer systems• Compiling and presenting briefs to my team on new packages, selling techniques, and package content• Continuing to deliver to an impressive performance having received a rating of 4/5 in my employer review

County Dublin, Ireland

• Candidate in successful trial of part-time Live Chat team dealing with customer service and sales queries• Fast-paced environment with the possibility of dealing with 3 customers at once and providing the best customer service experience possible to all, while having a high turnover of unit sales

County Dublin, Ireland

• Customer service agent managing large amount of inbound, as well as follow up outbound calls• Identified customers’ needs and effectively acted to find a solution to resolve their issues• Dealt with a wide range of call types from new customer sales and upgrades to billing and service, while upselling products and subscriptions at every opportunity, and manoeuvring sky customer system - STAN• Worked as part of team to share insight and tips for upselling, to ensure all team targets are achieved

Bachelor'S Degree, Mathematics

Activities and Societies: Trinity College Singers: Member of the Singers' mixed choir since 2016. Treasurer of the society.

Certificate, Chinese Language & Culture

General Advanced Student in the program of Chinese Language & Culture in the College of International Exchange, Shanghai University