• Record support activities in a Help Desk ticketing system and follow up within Customer Service Level Agreement targets.• Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support.• Provide Technical Support via Telephone, Remote meetings, and Email.

Remote Monitoring and Management support and configuration of customer’s infrastructure.Application troubleshooting and support.Supporting Windows Desktops, Outlook, Networks, Ms. Office, O365.Configuration of Microsoft Server, Exchange, Active Directory.Manage File Permissions and Access Rights. Customer Services, Call Handling.

• Using Microsoft PowerApps (low code no code application) to create a new internal brain storming solution.• Utilized HTML and CSS to build user-friendly adoption portals, enhancing user engagement and experience.• Produced comprehensive documentation for applications andworkflows to support future maintenance and updates..• Created and maintained Canvas and Model-Driven Apps to meet specific business requirements.