- Maintain high performing Mainframe service support functions including availability- Owner of the Incident, Request, Change and Escalation processes for the customers and ensuring high levels of performance in these processes, accurate reporting and working with service provider in establishing service improvement activities when required- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed- Drive internal and third party service review meetings covering performance, service improvements, quality and processes

- Engineer support for handles medium and large infrastructures, mainly enterprise environments. - Ensure the day by day maintenance of the IT infrastructures, - Analyze the support requests sent by our customers by phone, email or web submit, maintenance of operational systems/resources at customer sites (Windows Server Updates, Hypervisor Upgrades, Hardware Upgrades, etc…)- Deliver projects requested by our customers- IT Technology used: Active Directory, DNS, DHCP, Failover Cluster, Virtualization (Hyper-V and VMware), Azure, SQL Server, ITIL, System Center

- IT project management, IT budget, IT Security, team management, coordinating and implementing infrastructure projects, resource planning, implementing company procedures.- IT Technology used: Active Directory, SharePoint and Project Server, Microsoft infrastructure, Windows Cluster, SQL Clusters and Hyper-V cluster, Microsoft SQL DBA, VMware (Cluster, HA, SRM), Web application with IIS and PKI, PKI infrastructure, EMC (Clariion and VNX, Networker, Data Domain), Exchange, System Center (SCOM, SCCM), open source (CentOS, Nagios, Apach, PHP)

- Planning, implementing and maintaining the IT infrastructure based Windows Server- Develop and maintenance procedures for installation and configuration- Migration/Upgrade project for all OS infrastructure and applications- Disaster Recovery and Business Continuity Plan- Implement internal company security standards- Backup & patch management- Users accounts management and technical assistance;- Applying operating system updates, patches and configuration changes;- Hardware and software acquisition and renewal;- License management.- IT Technology used: Active Directory, SharePoint and Project Server, Microsoft infrastructure, Windows Cluster, SQL Clusters and Hyper-V cluster, Microsoft SQL DBA, VMware (Cluster, HA, SRM), Web application with IIS and PKI, PKI infrastructure, EMC (Clariion and VNX, Networker, Data Domain), ExchangeSystem Center (SCOM, SCCM), open source (CentOS, Nagios, Apach, PHP)

Componenta de Securitate pentru Tehnologia Informatiei si Comunicatiilor (CSTIC)