Cornelia Berchy Email & Phone Number

United States

Chicago, Illinois, United States

~ Leading end-to-end management of beta programs, successfully overseeing 20+ initiatives.~ Supporting Gainsight’s Product Operations team to drive scalable solutions, improve product outcomes, and foster cross-functional alignment.~ Documentation & Knowledge Management: Creating structured resources to enhance collaboration and efficiency~ Customer.

Hyderabad, Telangana, India

~ Managed operations across three cities, ensuring accurate headcount and effective team management~ Provided real-time analysis of building occupancy and ensured VIP property maintenance for clients, guests, and board members~ Led stakeholder management efforts, collaborating with property management, sales, real estate, and member experience teams to.

Hyderabad, Telangana, India

~ Managed operations across three cities, ensuring accurate headcount and effective team management~ Provided real-time analysis of building occupancy and ensured VIP property maintenance for clients, guests, and board members~ Spearheaded stakeholder management, collaborating with property management, sales, real estate, and member experience teams to.

Bengaluru, Karnataka, India

~ Led training and quality initiatives for the Community Operations team~ Designed SOPs to ensure smooth workflows and consistent quality standard and managed quality metrics and published weekly reports to guide performance improvements~ Conducted weekly quality sessions and trained managers on communication skills and customer interactions.

Hyderabad, Telangana, India

~ Handled critical issues as part of the Incident Response Team, resolving escalated incidents on the Uber platform.~ Played a key role in Crisis Management, managing high-impact issues and collaborating with stakeholders to revise policies.~ Worked with the Policy and Governance team to update policies based on incident reports, driving continuous.

Hyderabad, Telangana, India

~ Gained customer service experience handling chats, calls, and emails for Amazon.in, Amazon.com, and Amazon.co.uk~ Led the development of the Knowledge Book, organizing resources for agent and team training~ Promoted to the Back Office team, managing payments and transaction