Cornelia Vos Email & Phone Number

Remote

Part of project group working on establishing strategies for the Social Support team to engage with customer beyond their support questions. July 2023 - PresentPart of project group responsible for reporting and data analytics, communicating outcomes in newsletter for high level stakeholders across Customer Operations. Feb 2023 - July 2023Participated in Code camp Dublin Oct-Nov 2022 - Learning Python :)Shortlisted for "Industry professional of the year" CCMA Ireland award Nov 2022Winner Impact award June 2023

Remote

Also temporary back up for social support team and mentor to new advisorsWinner Impact Award March 2022:Impact is a monthly employee recognition program that celebrates the different and extraordinary ways that people on the Customer Operations team contribute to the department.

Fully Remote

Also mentor to support associates and European All Hands Coordinator

Fully Remote

Winner Spotlight award April 2021.Spotlight is a biannual employee recognition program that highlights individuals in CustOps who go above and beyond what's expected of them. Spotlight winners exceed the core performance expectations of their job, and push the boundaries of how they contribute to their teams.

A study in Web Technologies at the National College of Ireland provided me with knowledge of different programming languages, and the skill to use them to create beautiful things for the web.I am a full stack developer, meaning I write my own code in order to develop websites. On top of that I am a skilled photographer. These things allow me to be as creative as can be when it comes to design and application.

As a member of the Customer Support / Customer Succes team @ Leadfeeder I do everything in my power to show the value of our product to customers.From sales to tech support, our team has it covered.

Online

Modules:Introduction to DatabasesObject Oriented Software EngineeringServer Side Web TechnologiesWeb DesignDigital MultimediaWeb Application DevelopmentFinal Project

County Wicklow, Ireland

Teamed up with Positive Futures, Studio III provides specialist client centered psychological supervision and coaching support. Providing a positive focus on psychological wellbeing and positive interventions.

Facebook

Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practicesSupport Client Partners, Agency Partners and Customer Solutions Managers by working together to provide excellent service for their accountsWork with local, regional and global cross-functional teams to share, establish and improve best practices and proceduresDevelop research and insights that will help further develop and evolve advertising platform and guidelinesDevelop and deliver product training, act as Subject Matter expert and coach peers towards product expertise.Educate customers on advertising processes, tools and products Manage customer page education, questions, compliance and product related issues Ability to identify trends and solve problems facing multiple customersProviding vital product insights and feedback from customers to Product Engineering teams

Facebook

Provide consultative advice to small and medium-sized businesses (SMBs) to help them grow their businessesDemonstrate the value of digital SMB advertising solutions Provide pre and post-sales education for all self-service productsResponsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and supportProvide product and tool advice to improve clients’ experience and drive higher product adoption and spend.Ability to identify trends and solve problems facing multiple SMB clients.Providing vital product insights and feedback from Facebook customers to engineering Champion and produce success stories for customers who have had success in growing their business by using our products have used Facebook products to grow their business

Dublin, Ireland

The Operations Specialist interfaces with Microsoft Consulting Services Business to ensure that the Order to Cash policies and processes are managed in a compliant and an efficient manner. Key Responsibilities of this position include: Manage the business relationship with multiple stakeholders located in the Netherlands, providing business insight and support to ensure that customer engagements are managed effectively and efficiently through the life cycle, thus optimizing the customer experience.Business Management, Reporting and ReviewsFinancial Management - in partnership with the financial controller, driving the monthly revenue reconciliationBilling & Accounts Receivable ManagementContract ManagementSubsidiary Stakeholder ManagementSubcontractor Management

Part of initial team responsible for implementing new annuity product in the Dutch Market and administering product and customer queries after launch. Also part of existing New Business Team assisting in handling new business applications for variable annuities in the UK market.- Part of project team representing operational department in weekly meetings- Translating Dutch documents into English and ensure correct IT implementation- Develop business procedures - System testing- Implementation of all operational aspects of new product- Answering Dutch customer and broker queries- Handling New Business applications

Main responsibilities included:- handling legal documentation- Updating monthly portfolio analysis- Processing due diligence information- Market data research and analysis- Working with internal and external parties resolving adhoc queries from the Product Management Team- Information Security Officer- Involved in audit and self assessment

- Responding to cash queries of financial institution customers- Be a first point of contact for 5 larger designated customers - Back up for team leader- Coaching junior members of the team- Involved in internal system implementation projects- Involved in self-assessment / ISO

Higher Diploma In Science Of Web Technologies, Information Technology, Bsc

Activities and Societies: Class RepresentativeGraduated March 2019 with first class honours (1:1)

Reverend, Philosophy And Religious Studies

Social Work

Pmp, Project Management