Currently handling all Extranet & Reservation related activities for 6 UK Agents. Job also involves requesting hotels for additional allocation, guest grievances and client queries.

Working with the Executive Director / CEO and the senior management team. Supported the Executive Director / CEO in the preparation and presentation of reports, proposals, budgets, emails and related activities. Managed, planned and organized the daily calendar of the CEO/ Executive Director. Served as a liaison with HOD’s to help ensure a manageable flow of work and communications. Maintained communication with other outlets of Sharayu Group on behalf of the Executive Director / CEO, wherever… Show more Working with the Executive Director / CEO and the senior management team. Supported the Executive Director / CEO in the preparation and presentation of reports, proposals, budgets, emails and related activities. Managed, planned and organized the daily calendar of the CEO/ Executive Director. Served as a liaison with HOD’s to help ensure a manageable flow of work and communications. Maintained communication with other outlets of Sharayu Group on behalf of the Executive Director / CEO, wherever and whenever required. Downloaded information / data from the internet and forward clippings pertaining to the automobile and sugar business. Used the Naukri portal, sourcing candidates, screening CVs, organizing telephonic interviews, conducting personal interviews and other miscellaneous tasks of the HR department. Show less

Handled a 20 member team. Work involves briefing the team on new updates, training new staff, liasoning, corresponding, and co-ordinating with the client on various hotel contracts and software related issues. Also involved in recruitment of new staff and handling general administration of the entire team which includes creating the weekly leave plan, overtime payouts, confirmation of staff after 6 months and doing their KRA’s. Have also handled the Accounts Payable team (5 member team) for UK… Show more Handled a 20 member team. Work involves briefing the team on new updates, training new staff, liasoning, corresponding, and co-ordinating with the client on various hotel contracts and software related issues. Also involved in recruitment of new staff and handling general administration of the entire team which includes creating the weekly leave plan, overtime payouts, confirmation of staff after 6 months and doing their KRA’s. Have also handled the Accounts Payable team (5 member team) for UK based hotel wholesaler. Responsible to check and manage the invoice inflow and get the allocation done accordingly. Reconcile supplier statements and send analysis to suppliers within the agreed timelines. To provide the necessary information to client as per their requirement. Perform quality check for the invoices and statements auctioned by the team members. Co-ordinate and assist the team members to process the invoices and to resolve the queries received from suppliers and clients. Providing Daily/Weekly/monthly report to the management on volume received and action done. Also responsible for preparing a proposal to the client on behalf of Open Destination for Airline Auditing. Show less

Liasoning for International airline’ and Zero Octa / Handling disputes of travel agents. Preparing statistical reports on volume of tickets, No of ADM’s raised to agents etc., briefing the Team leader on new updates received directly from the airline so that the team can be briefed. Handled a team of 15 staff plus a Team leader.