As an OSINT Solutions Architect, fraud subject matter expert, and software QA analyst with Skopenow, my passion is identifying, investigating, and analyzing open-source data related to fraud exposures. I focus on research, root cause analysis, and reporting on high-exposure, complex use cases employing tested investigation skills and investigation platforms. CORE COMPETENCIESMy general focus is research, development, and implementation of innovative use-cases, which include solution-based work on roadmap projects for the Project Management Innovation team.I assist internal team members in sales, customer success, OSINT analysis, software QA (quality assurance), development, and product management related to innovation, customer requests, and testing projects.My skills involve social media investigation and analysis using open source intelligence (OSINT) techniques to provide assistance to customers/users to increase their ROI and realize actionable outcomes. I help to develop advanced user training customers to employ best practices increasing user knowledge, speed, and efficiency. I focus on the user skill sets so they can leverage the platform for maximum investigative outcomes.I provide subject matter feedback during sales enablement, proof of concepts, trials, and feedback follow-up from customers. I facilitate rapport building, pain point discovery, and assist in resolving outstanding issues/questions. As a value add, I provide a stream of pre-sales opportunities across verticals, developed during the course of OSINT activities.Daily collaborative engagement with internal and external customers on fraud-related subject matters involving insurance, claims, SIU, SIU analytics, law enforcement, legal, and private investigation topics. As a fraud subject matter expert, I work with marketing associates to create content for presentations, blog posts, whitepapers, and marketing campaign materials. APPLICATIONS EXPERIENCEAgile / Scrum / JIRA / ConfluenceAWS / Google CloudPostman / Mural / LucidIntercom / Gong / LoomTLOxp / PIPL / Tracers / IDIOsint Industries / DocketAlarm / OpenCorporatesDESIGNATIONS/TRAININGCertified Fraud Examiner (CFE)Certified Insurance Fraud Analyst (CIFA)Certified Insurance Fraud Investigator (CIFI)Fraud Claims Law Specialist (FCLS)CA Licensed Private Investigator (Since 2007)NICB SIU Investigator Academy (Basic & Advanced)NICB Analytical Academies (I and II)CA Highway Patrol Academy
Listed skills include Investigations, Fraud Detection, Social Media, Identity Theft, and 46 others.