General Manager
CurrentGeneral Manager is responsible for leading all aspects of their location’s business operations. Leaders have goals and objectives in the areas of revenue generation, expense management, sales/marketing, quality assurance, staffing, associate development and guest satisfaction.Build a celebrated culture; one that is healthy and positive, with emphasis on trusting relationships, dignity & respect, clear & consistent communication, the meaningful, tough decisions, collaboration, innovation and having fun!Lead all facets of this theatre ensuring that the theatre operates within the company's fiscal and operational guidelines.Implement appropriate action and contingency plans when the property falls below the established budgetMaintain and implement best practices for standard operating procedure.Manage and oversee associates in both front and back of house operations ensuring that they are providing outstanding customer service by consistently going above and beyond to ensure all guests enjoy their experience.Ensure that proper security procedures are in place to protect employees, guests and company assets.Control costs by reviewing portion control and quantities of preparation; minimizing waste and ensuring high quality of preparation.Enforce safety, sanitary practices and maintenance to ensure compliance with F&B operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.Develop and implement a staffing plan and schedule which will ensure success in the areas of optimum guest service and payroll expense management.Recruit, select, and retain quality staff members utilizing the Taleo recruitment software.Train and develop associates regarding policies, practices and procedures.Monitors competitors within the district for industry trends, standards, activities and practices and takes appropriate action where required.Complies with all federal and state guidelines
