Cornelius Killings Email & Phone Number

Owings Mills, Maryland

Pikesville, Maryland

Gained a working knowledge of the 4 major operating systems; Blackberry, iOS, Android, & Windows Obtained information from customers and recommended products and services designed for their needs Sold a variety of wireless devices, accessories, strategic products, cellular service plans and features Welcomed and assisted customers in a empathetic, helpful, kind and genuine manner Met and exceeded monthly sales goals and completed all required monthly trainings before they were due Increased store volume using prior business relationships Operated a POS cash register remotely from a company issued iPad

Entered data from applications and generated permits using FDOT's permit application system Assisted callers with complex commercial driver regulation procedure questions with respect to state law Distributed all inbound correspondence to the appropriate destinations Working knowledge of various office suite software such as Outlook email, Word, and Explorer Answered a multiline phone system and resolved escalated issues

Walked health care providers through the completion of the enrollment application for Title:XIX Obtained HIPPA certification Enrolled Medicaid recipients into managed care health plans using the state's enrollment system Logged the content of each call received, averaging 80-100 calls per day with an effective resolution