Cornelius Moore Email & Phone Number

Lansing, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Oversaw a team of 15, 13 GSR’s & 2 GSM’s*; oversaw labor, scheduling, ordering, payroll, implementing 3 brand standards*; Setting goals and holding team accountable when needed as well as celebrated in success*; OVE score increased by 4 points over the course of 3 months with positive movement current*; Review all guest platforms responding to guest needs and concerns ensuring no guest has not been spoken to*; Coaching and developing guest service managers*; Meeting brand standards to ensure positive QA outcome*; Work in conjunction with sales team to ensure all convention groups needs are met in addition to our regular guest*; Work with accounting to ensure all billings are accurate, such as charge backs*; Creating a positive and team environment amongst everyone.

Chicago, Illinois, United States

Completed all end of day account balancing and reconciliations*; Implemented new checklist and reporting within first month resulting in more accurate reporting. *; Second month recovered no show revenue of $2K from posting errors and inaccurate reporting*; Hired and trained night audit supervisor who was very successful in learning the processes*; Through training and knowledge of reporting night supervisor recovered $1K in no show revenue and $1500 in late cancellations fees. *; Trained new night manager in all processes ensuring both the night manager and night supervisor were successful in their roles.

25 S. Halsted, Chicago, Ill.

Completed all end of day account balancing and reconciliations*; Implemented new checklist and reporting within first month resulting in more accurate reporting. *; Second month recovered no show revenue of $2K from posting errors and inaccurate reporting*; Hired and trained night audit supervisor who was very successful in learning the processes*; Through training and knowledge of reporting night supervisor recovered $1K in no show revenue and $1500 in late cancellations fees. *; Trained new night manager in all processes ensuring both the night manager and night supervisor were successful in their roles.

Chicago, Illinois, United States

• Oversaw construction and full setup of new wedding venue inHyde Park.• Oversaw daily operations including construction, installations,city inspections.• Implemented all budgets, SOP’s and set up all systems.• Setup and managed all company sites such as tripleseat, theknot, wedding wire, partyslate and all website leads.• Managed all tours and contracts between clients.• By open of June 1 generated $500K of revenue for 2021, $130Kfor 2022 and $56K for 2023.• Executed all style shoots and events by acting as event daypoint of contact for all vendors.• Setup and provided content for social media presence.

66 West Illinois Chicago, Il

Whitelodging/Hyatt Place River North Triplex/ 212 rooms, 1,919 sqft of event space.Achieved 4.84 Q12 associate engagement score, highest in region*; Improved customer service score by 6% for 2019 ranking in the top 25%*; Improved check in by 8% for 2019 ranking in the top 16%*; Exceeded world of Hyatt enrollment by 13%, 7% higher than the goal set*; Implemented new associate training plan for all new hires*; Staff scheduling and labor management*; Ordering and invoice payment approval*; Performance reviews of staff and performance conversations*; Revenue generation through upsell program called Go Green*; Daily review and sign off audit packs*;Gained a basic understanding of revenue generation and comp sets through utilizing the STAR report along with P&L*

66 West Illinois Chicago, Il

Assist guest with checking in and outBalancing credit limit reportsEnsuring all deposits and funds were collected for dayReview billing and accuracyGS R managementHGP and Kipsu enrollmentCash balancingEnsuring complete guest satisfaction for increased medallia scoresMaintaining Hyatt brand standardMaking key suggestions to fit guest needsConcierge to my guestEnsure any room and facility maintenance issues are reported and resolvedWork in conjunction with housekeeping department to ensure guest room availability

1 S. Franklin

Franklin & Madison location top 8% sales quarterly amongst 3other Chicago locations.• Reduced product variance by 3.5% within two months oftransition into a new café.• Organize special events in the restaurant, receptions, promotions,and corporate events.• Managed and administered all operations which includedcustomer service, product quality. Merchandising, marketing,revenue generation, inventory management, cost controls,budgeting, forecasting and labor management.• Implemented on and off-site marketing strategies to increaseguest foot traffic.

Assistant Store Manager Effectively managed high volume restaurant operations Monitor food quality to ensure a positive dining experience Maintain knowledge of current sales and promotions Promoted guest satisfaction for steady and repeat business Watch for and recognize any potential security risks Assisted increasing growth in catering sales Payroll and accrual Store food cost and controllable expenses Balanced daily financial transactions as well as monthly profit and loss financialsTraining Specialist Properly hired and staffed store according to business and sales needs Enforce administration policies and rules Ensuring proper training and certification of all new and existing associates 100% of staff cross trained in two or more work areas Weekly schedules of all associates Completed associate assessment reviews. Achieved high Training Audit scores

Assistant Store Manager Effectively managed high volume restaurant operations Monitor food quality to ensure a positive dining experience Maintain knowledge of current sales and promotions Promoted guest satisfaction for steady and repeat business Watch for and recognize any potential security risks Store food cost and controllable expenses

Hotel Restaurant Management

Activities and Societies: Iota Phi Theta Fraternity Inc.I started as an Architect/Engineer major then later switched to hotel & restaurant.

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies