Cornelius Moore work email
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As my resume indicates, I possess more than 12 years of progressive experience in the management field. My professional history includes positions such as Assistant Training Manager & General Manager withinrestaurants. I have 5 years experience in hotels starting at the Hyatt Place River North which has a total of 212 rooms and an onsite restaurant. I started as a GSR advancing to Night Audit, onto Supervisor.After having to leave the industry I’ve come to love due to COVID, I had to reinvent myself. From October 2020 to June 2021 I oversaw the new development of The Penthouse Hyde Park which is a newlyrenovated rooftop venue located on the Southside of Chicago. Along with my partner we oversaw the full construction build out, we worked closely with the architect with the design and concept. Implemented all operating procedures, full setup of webpage and other sites such as the Knot and Wedding wire. After managing and overseeing the build out, I managed and booked all current and events with a primary focus on weddings. I do believe my responsibilities as supervisor, general manager and consultant along with my experience makes me a good overall fit.
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DofStudy HotelsLansing, Il, Us
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Front Office ManagerWaldorf Astoria Chicago Jun 2023 - PresentChicago, Illinois, United States -
Guest Services ManagerFirst Hospitality Aug 2022 - Jun 2023Chicago, Illinois, United StatesOversaw a team of 15, 13 GSR’s & 2 GSM’s*; oversaw labor, scheduling, ordering, payroll, implementing 3 brand standards*; Setting goals and holding team accountable when needed as well as celebrated in success*; OVE score increased by 4 points over the course of 3 months with positive movement current*; Review all guest platforms responding to guest needs and concerns ensuring no guest has not been spoken to*; Coaching and developing guest service managers*; Meeting brand standards to ensure positive QA outcome*; Work in conjunction with sales team to ensure all convention groups needs are met in addition to our regular guest*; Work with accounting to ensure all billings are accurate, such as charge backs*; Creating a positive and team environment amongst everyone. -
Assistant Front Office ManagerCrowne Plaza Chicago West Loop Apr 2022 - Aug 2022Chicago, Illinois, United StatesCompleted all end of day account balancing and reconciliations*; Implemented new checklist and reporting within first month resulting in more accurate reporting. *; Second month recovered no show revenue of $2K from posting errors and inaccurate reporting*; Hired and trained night audit supervisor who was very successful in learning the processes*; Through training and knowledge of reporting night supervisor recovered $1K in no show revenue and $1500 in late cancellations fees. *; Trained new night manager in all processes ensuring both the night manager and night supervisor were successful in their roles. -
Night Operations ManagerCrowne Plaza Chicago West Loop Jan 2022 - Apr 202225 S. Halsted, Chicago, Ill.Completed all end of day account balancing and reconciliations*; Implemented new checklist and reporting within first month resulting in more accurate reporting. *; Second month recovered no show revenue of $2K from posting errors and inaccurate reporting*; Hired and trained night audit supervisor who was very successful in learning the processes*; Through training and knowledge of reporting night supervisor recovered $1K in no show revenue and $1500 in late cancellations fees. *; Trained new night manager in all processes ensuring both the night manager and night supervisor were successful in their roles.
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Principal ConsultantSouthside Consulting Sep 2020 - Jun 2021Chicago, Illinois, United States• Oversaw construction and full setup of new wedding venue inHyde Park.• Oversaw daily operations including construction, installations,city inspections.• Implemented all budgets, SOP’s and set up all systems.• Setup and managed all company sites such as tripleseat, theknot, wedding wire, partyslate and all website leads.• Managed all tours and contracts between clients.• By open of June 1 generated $500K of revenue for 2021, $130Kfor 2022 and $56K for 2023.• Executed all style shoots and events by acting as event daypoint of contact for all vendors.• Setup and provided content for social media presence.
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Front Desk SupervisorWhite Lodging Services Jul 2018 - Apr 202066 West Illinois Chicago, IlWhitelodging/Hyatt Place River North Triplex/ 212 rooms, 1,919 sqft of event space.Achieved 4.84 Q12 associate engagement score, highest in region*; Improved customer service score by 6% for 2019 ranking in the top 25%*; Improved check in by 8% for 2019 ranking in the top 16%*; Exceeded world of Hyatt enrollment by 13%, 7% higher than the goal set*; Implemented new associate training plan for all new hires*; Staff scheduling and labor management*; Ordering and invoice payment approval*; Performance reviews of staff and performance conversations*; Revenue generation through upsell program called Go Green*; Daily review and sign off audit packs*;Gained a basic understanding of revenue generation and comp sets through utilizing the STAR report along with P&L* -
Guest Service RepresentativeWhite Lodging Services Jun 2015 - Apr 202066 West Illinois Chicago, IlAssist guest with checking in and outBalancing credit limit reportsEnsuring all deposits and funds were collected for dayReview billing and accuracyGS R managementHGP and Kipsu enrollmentCash balancingEnsuring complete guest satisfaction for increased medallia scoresMaintaining Hyatt brand standardMaking key suggestions to fit guest needsConcierge to my guestEnsure any room and facility maintenance issues are reported and resolvedWork in conjunction with housekeeping department to ensure guest room availability
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(Coach) General ManagerArgo Tea Jun 2013 - Jul 20151 S. FranklinFranklin & Madison location top 8% sales quarterly amongst 3other Chicago locations.• Reduced product variance by 3.5% within two months oftransition into a new café.• Organize special events in the restaurant, receptions, promotions,and corporate events.• Managed and administered all operations which includedcustomer service, product quality. Merchandising, marketing,revenue generation, inventory management, cost controls,budgeting, forecasting and labor management.• Implemented on and off-site marketing strategies to increaseguest foot traffic. -
Assistant ManagerChicago Bread, Llc Dba Panera Bread Oct 2007 - Sep 2012Assistant Store Manager Effectively managed high volume restaurant operations Monitor food quality to ensure a positive dining experience Maintain knowledge of current sales and promotions Promoted guest satisfaction for steady and repeat business Watch for and recognize any potential security risks Assisted increasing growth in catering sales Payroll and accrual Store food cost and controllable expenses Balanced daily financial transactions as well as monthly profit and loss financialsTraining Specialist Properly hired and staffed store according to business and sales needs Enforce administration policies and rules Ensuring proper training and certification of all new and existing associates 100% of staff cross trained in two or more work areas Weekly schedules of all associates Completed associate assessment reviews. Achieved high Training Audit scores
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Assistant ManagerBob Evans Mar 2007 - Jul 2007Assistant Store Manager Effectively managed high volume restaurant operations Monitor food quality to ensure a positive dining experience Maintain knowledge of current sales and promotions Promoted guest satisfaction for steady and repeat business Watch for and recognize any potential security risks Store food cost and controllable expenses
Cornelius Moore Skills
Cornelius Moore Education Details
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Hotel Restaurant Management -
Liberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Cornelius Moore
What company does Cornelius Moore work for?
Cornelius Moore works for Study Hotels
What is Cornelius Moore's role at the current company?
Cornelius Moore's current role is DOF.
What is Cornelius Moore's email address?
Cornelius Moore's email address is co****@****ing.com
What is Cornelius Moore's direct phone number?
Cornelius Moore's direct phone number is +177371*****
What schools did Cornelius Moore attend?
Cornelius Moore attended Southern Illinois University, Carbondale, City Colleges Of Chicago-Kennedy-King College.
What skills is Cornelius Moore known for?
Cornelius Moore has skills like Event Planning, Customer Service, Management, Entertainment, Leadership, Training, Social Media, Public Speaking, Advertising, Marketing, Time Management, Social Media Marketing.
Who are Cornelius Moore's colleagues?
Cornelius Moore's colleagues are Silas Kantor, Oreste Mercado, Amanda Montanez, India Lucas, Mel Haley, Jeremiah Burns, Kaitlyn Bond.
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Cornelius Moore
Creative Communications | Faithful Idealist | Creator & Writer | Filmmaker | Property Management & Team Building LeadershipLos Angeles, Ca1cirrusami.com -
Cornelius Moore
Fort Worth, Tx -
Cornelius Moore
New York, Ny3accessstaffing.com, accessnyc.com, horizonmedia.com4 +121268XXXXX
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