Helping revenue teams find & close B2B deals with Africa’s most accurate contact data and overseeing the general perfomance of the company is one of my top priority roles as the managing director of Outmailr.

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I am currently a team lead of 13 advisors. I provide leadership and professional growth to my team members through leading, motivating and managing performance for the team. I am able to drive performance by conducting deepdives and quality analysis for the team members. I also conduct coaching session and refresher training courses for my team members. This has helped me with curbing the niche gap when it comes to process and it has helped in improving the level of customer service experience that is being provided to our consumers. I also conduct performance review for my team on a weekly basis by having a 121- weekly review. Through this I'm able to build a relationship with my team members and get to understand them on a personal level. I also pick manager calls, emails and live chats whenever a customer requires a manager.

Working as a Customer Service Agent, I received inbound calls in a friendly and a timely manner and by doing so, I was able to respond to customer's needs and queries by providing suitable solutions such as placing orders, tracking the where abouts of their orders, arranging for a collection as well as helping customers make payments on their accounts and understand the financial charges on their accounts.