Iker Corpas Febrero Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

CONFIGURATION AND CUSTOMIZATION• User and group creation: Assigning licenses, permissions, and roles to users.• Email Settings: Mailbox settings, mail flow rules, retention policies, and threat protection.• SharePoint deployment: Creating sites, document libraries, and permissions.• Teams settings: Create teams, channels, and meeting policies.• Integration with other applications: Configure directory synchronization, single sign-on, and integration with other productivity tools.MANAGEMENT AND MAINTENANCE• Performance monitoring: Service monitoring, troubleshooting, and performance optimization.• License Management: Assign, unassign, and track user licenses.• Security Management: Implementation of security policies, threat protection, and incident management.• Services update: Keep Microsoft 365 services up to date with the latest security versions and patches.SUPPORT• User troubleshooting: Assisting users in troubleshooting issues with email, SharePoint, Teams, and other Microsoft 365 apps.• Incident management: Creation and follow-up of support tickets.• User training: Provision of training and preparation of documentation for users.PLANNING• Define your Microsoft 365 strategy: Develop a long-term plan for your organization's adoption and use of Microsoft 365.• Identifying New Opportunities: Exploring new capabilities and tools to improve productivity and collaboration.• Cost optimization: Analyzing subscription costs and finding ways to optimize them.

Barcelona, Cataluña, España

Barcelona, Catalonia, Spain

Technical support• User support: Resolve queries and technical issues from users efficiently and kindly.• Diagnosis and resolution: Identify and fix hardware and software failures.• Preventive maintenance: Perform maintenance tasks to prevent future problems.Infrastructure Management• Hardware: Installing, configuring, and repairing computer equipment.• Software: Install, configure, and update application software.• Cloud computing: Working with cloud platforms (AWS, Azure, Google Cloud).Project Management• JIRA: Use tools such as JIRA to manage tasks, incidents, and projects.• Teamwork: Collaborating with other team members to achieve common goals.

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Ciclo Formativo De Grado Superior, Computer Systems Networking And Telecommunications

Ciclo Formativo De Grado Medio, Microcomputer Systems And Networks