As the Operations Manager I lead the strategic and operational initiatives that drive our venture capital fund's success. My role encompasses overseeing fund administration, financial management, our IT systems, stakeholder management, the compliance to regulatory standards and managing investor relations to foster strong partnerships.I am responsible for optimising our operational processes to enhance efficiency and mitigate risks. Collaborating closely with the partners, I contribute to the development and execution of our investment strategies, leveraging data analytics to inform decision-making.With extensive experience in the financial services sector, I am passionate about creating a culture of excellence and innovation within our organisation. My focus is on delivering value to our investors and supporting the growth of our portfolio companies.

• I represented Fund Services as part of the Project team that launched the Managed Accounts product on the WRAP platform in March 2018. Which went from $0 to $1.6B FUA by Dec 2021 under his teams administration.• As part of the AGILE delivery of that project I worked closely with the Project Managers, Developers, Scrum Masters, Agile Coaches, Business Analysts, Testers, Product, Distribution, Marketing, Legal and Risk teams across the business along with the external Portfolio Managers, Responsible Entities and 3rd Party Suppliers• I created robust processes and procedures for the Operations function that are used on a daily basis by the Managed Accounts team• Designed the operational reporting and created robust risk controls with the Risk Team for our GS007• Led the Managed Accounts and Model Portfolio Teams in all BAU duties• Oversaw the work flow of the two teams which consists of: Cash and Unit holding Reconciliations, the management of hotline, portfolio administration, the implementation of Portfolio Manager instructions to reweight their portfolios, corporate action elections, pricing queries, the rebalancing of the portfolios and the subsequent trade creation, the running of compliance rules, providing reporting, performance analytics and replying to client requests• Also had responsibility for managing a team of Term Deposit administrators and a team of Fee rebate administrators as they undertook their daily tasks• Stakeholder management was tremendously important in the role as on a daily basis I interacted with the Portfolio Managers, Responsible Entities, 3rd party software provider, sub Custodian, Auditors and multiple internal teams• Building a good rapport with stakeholders was integral to my role, as when queries and issues arose they had to be dealt with quickly and efficiently, good lines of communication are key to optimal resolutions

Leading the Custody teams overall performance by ensuring that all key service level agreements and deliverables are met. Assisting in the decision making and solution design to achieve results through the provision of accurate, reliable, timely and cost effective Custody Administration Services. Contributing to the alignment of the team to the business strategic plan and setting long-term goals for the team objective of supporting company growth.

• Leading a diverse team in all operational aspects of unit registry workflow• Supervising and assisting staff in the successful completion of their daily administration of over fifty managed funds• Communicating with Fund Managers, Client Advisors and Responsible Entities regarding all Managed Funds under administration• Have primary responsibility for the Unit Registry call centre, its efficient function and related client satisfaction• Managing an ongoing relationship with State Street regarding daily NAV pricing of the funds, daily reconciliation of units on issue and the funding requirements• Overseeing the teams processing of applications, redemptions, transfers, fee rebates, distributions, fund pricing,trade settlement and the production of financial statements• A main point of escalation for all unit registry issues and problems with both internal teams and external stakeholders• Liaising with the Product Team and Distribution teams regarding all aspects of the funds under management• Working in a cooperative manner with the Portfolio Administration, Custody and Client Services teams to refine and enhance service of BAU• Managing an ongoing relationship with IT regarding the unit registry systems such as Calastone, MFund via CHESS, Garradin and Talisman• For fulling risk and compliance duties involving the team regarding incident reports, FATCA, data retention and audit requirements• Ensuring continuation of service delivery through effective cross-skilling and coaching of the team in order to meet agreed upon SLAs and cut-offs

• Managing daily workflows for a team of eight across a range of back office tasks• Ensuring appropriate control of internal processes and deliverables through the effective use of checklists and cross-team checking• Management of daily issues effectively utilising team strengths and abilities• Providing a central point of escalation for all issues and queries from the business• Ensuring continuation of service delivery through effective cross-skilling of the team and planning of team member holidays and accommodating sick leave• Providing leadership and guidance to all team members• Development of strategies to inspire and motivate the team as a whole on an on-going basis• Leading by example to encourage appropriate/desired team behaviours and responses• Developing strategies to increase the performance of the team through the eyes of both internal and external clients – what matters to them most• Documenting comprehensive procedures and develop an on-going method of maintenance across the entire area• Developing effective stakeholder and team communication methods through regular meetings and other methods• Review of all Risk & Compliance controls and refine/re-design to ensure a robust Risk & Compliance culture• Assisting team members in achieving their best through the use of multiple strategies accommodating individuals strengths and weaknesses• Performing regular performance discussions with team members to ensure ongoing attention to performance standards• Demonstrating my ability to manage competing priorities utilising the tools available through the team• On-going planning and management of project deliverables related to the Operations Team• Focus on continuous improvement within the area engaging stakeholders where required to achieve high performance outcomes

Primary responsibilities:• Processing client applications and redemptions through the in house cash management trust as well as other internal and external managed funds • Reconciliation and review of the Cash management trust, investigating and resolving any breaks that occur• Overseeing trade settlement for listed equities, options and futures, processing term deposits and other fixed interest products for several hundred clients• Sourcing prices cum and ex price for all listed and unlisted equites and managed funds to ensure valuations are current• Processing and recording of corporate events for all domestic and international equities along with periodic managed fund distributions and ASX listed dividends• Providing all required administration services to client portfolio’s in quick an efficient manner in line with SLA agreements• Training and coaching colleagues to enhance cross training and build on broadening the knowledge of the team as a whole• Maintenance of investments and appropriate tax records through the technology systems and providing and add-hoc reporting while liaising with internal stakeholders• Managing client onboarding, account openings and setups along with OMTs for transitioning assets into custody

Primary responsibilities:• Monitor and action client instructions for Managed Funds trading. Authenticate validity of instructions using the Client Signatory list and process instruction.• Liaise with fund managers with respect to instruction and confirmation of trades. Respond to client queries in a timely manner.• Cross check and confirm instructions against data entry of other Managed Funds Officers. Record applicable data regarding managed funds trades in tracking sheet and relevant recording system• Produce enhanced client cash reports. Provide reporting to clients for information. Research stale and unconfirmed trades using various financial software including Pacer, CCS and Citrix.• Appropriately escalate where issues arise outside of documented process, and suggest process improvements within own work area.• Transition all elements of the business from ANZ to J.P. Morgan Chase.• Completion of account reconciliation activities for all reconciliations listed in the Custody Register of Reconciliations,• Daily manual matching and reconciliation of complex/multiple outstanding transactions and Investigation of breaks on the various bank accounts.• Escalation of all outstanding items as required by Standard Operating Procedures to management and other Teams in order to fix the problem.• Ensure client satisfaction by promptly and accurately addressing client's enquiries.

Wholesale securities settlements team in the Global Treasury DivisionPrimary responsibilities:• Accountability for the settlement of financial products such as Bonds, Repurchase Agreements and Equity Trades, along with Certificate of Deposits (CDs), Commercial Papers (CPs) and Contracts For Difference (CFDs) in all major currencies.• Monitoring trade status and ensuring the trade details were correct and efficiently settled before cut off point.• Working as a member of the back office and maintaining regular communication with dealers, agent banks and the counter party financial institutions.• Working with all the associated computer programs such as SWIFT, OPICS and Paywatch as well as using specific agent bank website logins to monitor trades