Tony Correa Email & Phone Number

United States

Los Angeles, California, United States

Los Angeles, California, United States

• Protect Tinder’s ecosystem, prevent fraudulent activity, enforce TOS, and help improve the Tinder experience• Investigate, troubleshoot, and drive the most sensitive complex escalations to resolution, spanning topics across Trust & Safety.• Investigate bug and app functionality reports and work with Engineering to help them resolve issues• Collect user feedback on new product and feature rollouts• Address sensitive content issues (graphic content, hate speech, etc.)• Communicate & co-ordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams, and more.

Greater Boston

• Perform pre- and post- applicant outreach to get drivers approved and on the road• Work with active New England drivers to resolve any problem or issues they experienced in a timely manner• Upheld the Lyft standard of service while working with all drivers• Managed the on site operations at Boston Logan airport, with a key focus on the TNC lot (driver waiting Lot - where the Drivers are located). Contacted Engineers and Specialists from other regions across the country to share data collected from the airport operation with other teams for further implementation.

Greater Boston

- Reviewed and managed questions and escalations from regional team Facilitated cases to RegOps Specialist for migration- Coordinated state and background checks for drivers across the New England region processing checks to ensure that accepted drivers were switched to/onboarded in Boston- Populated local events for Boston drivers in Lyft app to increase engagement within the network- Managed the on site operations at Boston Logan airport, with a key focus on the TNC lot (driver waiting).- Contacted Engineers and Specialists from other regions across the country to share data collected from the airport operation with other teams for further implementation.- Leader of the New England Lyft Out ERG - an Employee Resource Group which strives to promote diversity and create positive change through communication, respect, empowerment, and inclusiveness while representing and supporting the LGBTQIA community.

São Paulo, Brazil

- Managed high-value accounts to support and help with advertisement issues, Ad campaigns or BM (Business Manager).- Collaborated on the development of the Global Pages process, and even escalated certian cases to secure Page Verification (Blue Icon) Monitored and maintained ad performance.- Researched solutions to produce the best campaign results and developed strategies to optimize marketing promotions. Traveled around Brazil to teach and inspire clients to grow their business with Facebook Ads. - Escalated glitches, bugs or unexpected behaviors with Facebook Pages or Instagram.

São Paulo, Brazil

- Learned and developed digital marketing and e-commerce strategies with the internship - Direct report to the Marketing Manager- Managed and created videos and layouts for the website (https://sansinacessorios.com.br/) and Social media (YouTube and Facebook)- Managed e-commerce inventory - Generated shipping labels and prepared e-commerce boxes (shipping)