Corinna (Corrie) (Sima) Schuppenies Email & Phone Number

Toledo, Oh, Us

Purchase, Ny, Us

Purchase, Ny, Us

Helping to lead and support our clients and their members to live their best lives. Our mission at Teladoc Health is to empower all people everywhere to live their healthiest lives by transforming the healthcare experience. I am on the front lines every day as a trusted adviser for our clients. Part coach, analyst, strategic adviser, project manager, and product expert, and continually focused on helping our clients improve the benefits they reap from working with Teladoc Health's products and platforms. ● Lead a portfolio of Teladoc Health clients with varying complexity, which may include enterprise employers, health plans, or health systems. ● Work with clients to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings clinical care delivery. ● Manage the end-to-end renewal process for your clients ● Collaborate with Sales to manage and grow business within the client portfolio. ● Drive client success in tangible metrics such as improved member health outcomes, financial benefits, member retention and renewals, and product expansion and review progress on a regular basis. ● Build and maintain productive relationships with key stakeholders at all levels, including benefit managers, VP/SVP/C-Suite execs, health plan Account Executives, and consultants ● Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn● Maintain high levels of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores● Support leadership and more senior CSMs to define and execute a program strategy for large key enterprise accounts. ●Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, and Sales, as required.

Purchase, Ny, Us

Bowling Green, Ohio, Us

Manage Customer Service Team focusing on internal and external customer satisfaction. Responsible for all staffing, training, coaching and performance of our Customer Service Team. Interact with multiple company teams to review policies and procedures while ensuring compliance with focus on efficiency to meet and exceed all objectives. • Manage a full customer service team ranging in skill sets consisting of order entry, new customer on-boarding, account managers, project planning, quality assurance, training and process development.• Responsible for customer and personnel communication, execution of company goals, policies and overall operations. • Focused responsibility on reviewing current processes along with managing opportunities to streamline and implement continuous improvement. • Responsible for managing work assignments, special projects, customer reporting and work flow balance among several company teams. • Professional relations, communications, and management between company clients/partners, senior management, and internal personnel. • Responsible in assisting with meeting and exceeding departmental budget goals.

Toledo, Ohio, Us

Oversee operations for service teams that manage major class action settlement recovery such as: Payment Card Interchange Fee Settlement-$6 billion settlement fund, Deep Water Horizon Oil Spill Settlement-uncapped fund amount, Oxford Settlement-$22 million settlement fund, US Foods Settlement-$297 million settlement fund, among other major class action settlements. • Manage a full customer service department ranging in skill sets of account managers, project planning, quality assurance, business analysts, training and process development.• Responsible for client and personnel communication, execution of company goals, policies and overall operations. • Development of employee career pathways through coaching and counseling. • Responsible for managing work assignments, projects, and work flow balance. • Professional relations, communications, and management between company clients/partners, senior management, and internal personnel. • Responsible in assisting with meeting and exceeding departmental budget goals.

Toledo, Ohio, Us

• Assist businesses and healthcare providers to obtain funds on a contingent fee basis from: -Class Action Settlements such as the Deepwater Horizon Oil Spill in the Gulf Region, pending $7.2 billion Visa/MasterCard re: Interchange/Swipe Fees -Federal Incentive Programs such as the Centers for Medicare and Medicaid Services (CMS) Electronic Health Records (EHR) Incentive Programs, Physician Quality Reporting System (PQRS) • Responsible for developing, communicating and executing new company methods and procedures • Responsible for all client communication and project planning

Nashville, Tn, Us

Progressive record of responsibility through customer service management for all product implementation and support activities for a $300 million business unit supported by a staff of 60+ front line employee. Diverse business experience resulting in key contributions by demonstrated solutions expertise, as well as product knowledge. - Key focus of building and managing innovative revenue cycle products for the health/medical industry. - Lead and manage project plans for the implementation of billing statements to print/mail and online solutions for health and commercial industry.- Lead customer service teams successfully to increase company revenue and exceed key metric goals.- Responsible for communicating company goals, policies and overall operations.- Development of employee career pathway through coaching and counseling.- Successfully consolidated two location support function into one facility in 3 months as part of site closure project. Total savings for site closure totaled $3 million annualized.- Led integration efforts for $20 million acquisition, resulting in additional product lines, consolidated production processing and reporting and new operating platform. - Migrated complete customer base for acquired business to upgraded operating platform. Project included all technical aspects of migration project as well as customer outreach and support. Increased supported revenue by $20 million with no headcount increase.- Replaced legacy CRM system to corporate standard Siebel 8.1 resulting in integration of sales and support tools, providing continuity between sales and operations and a more comprehensive view or customer relationships and activity.

Responsible for managing eight retail stores within the Western Michigan territory.Led retail sales teams successfully to increase company revenue and exceed key metric goals.Responsible for communicating company goals, promotions, policies and overallstore/market operations.Development of employee career pathways through coaching and counseling.Extensive professional relations and management between company/customers, upper-management/staff members and internal staff.

Responsible for entire store operations including; hiring/firing employees, employee development, enforcing training on policies and procedures, monitoring all daily transactions, executing all balances of deposits and expenses, along with inventory control. Held highest retail audit score within the company for the year of 2004.Executing on rolling out thorough training on all information pertaining to new promotions, methods/procedures, and new/old company policies.Extensive professional relations and management between company/customers, upper-management/staff members and internal staff.Successfully lead sales team to increase company revenue and exceed key metric goals.Maintained or exceeded monthly store quota for the past two years.

Responsible for all operations of the retail store along with developing all staff members.Processed and monitored all inventory controls and maintained all daily sales activities.

Responsible for leading the staff in all sales and store operations on a daily basis. Utilized problem-solving techniques to assist in any employee or customer relations, while still maintaining a sales minimum quota of 70 phones per month.

Responsible for qualifying customers for the proper Sprint PCS phones and services. Daily interactions with customer accounts/relations while obtaining a minimum quota of 70 phone sales per month.In August 1999 became a key holder to the Toledo Retail Store obtaining the responsibility of all opening and closing procedures of the store.

Responsible for extensive customer relations – resolving billing disputes, problems with phones or accounts, and creating a positive outlook/outcome for the customers.Two months after hired was nominated and sent to the Cleveland Market Retail Stores to help launch and train the new employees in the retail store environment.

Bachelors Of Science, Exercise Science-Concentration In Kinesiotherapy

Education record